JISC/UKERNA Change Control Request

FI/SLA/Amend/02/073 dated 2 December

Declare IP Videoconferencing as a service

A2.8 Video Conferencing Services

A2.8.1 Video Conferencing Services

Specification:

UKERNA shall offer a bookable JANET videoconferencing switching service (JVCS). This service shall be provided using both IP (JVCS-IP) and ISDN (JVCS-ISDN) as transport technologies. JVCS-ISDN will be provided at a range of access classes including 128Kbit/s and 384kbit/s. Access to the ISDN switching service is provided over the multivendor ISDN service. JVCS-IP will be provided at a range of access classes between 128kbit/s and 2Mbit/s. Access to the IP switching service will be provided over JANET.

UKERNA has provided a common videoconferencing booking system for both ISDN and IP based services.

Performance Indicators and Service Levels

For both services as defined above are:

a) Availability of the Multipoint Control Units (MCUs) 98%.

b) Availability of the booking system 99%.

c) for requests made before noon on a working day, a booking shall be made before the end of the staffed period on that day.

d) for requests made after noon on a working day, a booking shall be made before noon on the next working day.

e) Availability of Central JANET Gatekeeper 98% (1^st year, with view to improving)

f) Availability of Gatekeeper hierarchy to support the Global Dialling Scheme over JANET 98% (1st year, with view to improving)

Reporting:

UKERNA shall report, on a quarterly basis, the values for each month of the quarter of the performance indicators (a), (b), (e) and (f) above, items failing performance indicators (c) and (d) reported by exception, and a summary of the total number of videoconferences, by number of participants, for that month.

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