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Memorandum of Understanding Concerning Levels of Service

(1 April 1998 to 31 March 1999)

between UKERNA and the JISC

Amendment 98/001

This Amendment specifies those amendments to the Memorandum of Understanding between the JISC and UKERNA Concerning Levels of Service for the period 1 April 1998 to 31 March 1999 (the "Base SLA") which it has been agreed shall come into effect on 1 October 1998 under the provisions of Change Control Request FI/SLA/Amend/98/001.

  1. Access to the Chinese Education and Research Network

  2. A new item, to be numbered A2.2.5, shall be introduced into the Base SLA as follows:

    Specification:

    UKERNA shall provide interworking at the IP level between JANET and CERNET, the Chinese Education and Research Network. This interworking shall be affected by a link provided by CERNET and delivered to a JANET Point of Presence in London and nominated by UKERNA. The interworking shall be provided to all users of JANET and no transit for users of CERNET shall be provided across JANET to other networks, except to those registered as appearing in the JANET Autonomous System.

    Performance Indicators and Service Levels:

    1. UKERNA shall use its reasonable endeavours to ensure that the availability of access to CERNET shall be the same as that of the equivalent academic community basic transmission service; the levels defined in A2.1 shall apply to those aspects of the service under UKERNA's control.

    Reporting:

    1. the availability and total throughput of the link, as measured at the JANET router interface.
  3. Peer Networking Agreement Administration

  4. Within item A2.10.2 in the Base SLA the section on reporting shall be replaced by the following:

    Reporting:

    The list of service providers with which peer networking agreements have been established or declined, with for each the date at which this decision was made.

    Each service provider shall be flagged in the list as either having been accepted for peering by virtue of its membership of the LINX, or due to some other consideration. Where peering has been accepted via LINX membership, there shall be no defined date for agreement. Otherwise, a brief description of the objectives of the service provider, the reason for peering and the date the agreement is to be reviewed shall be included in the list.

  5. Accounting for International Traffic

  6. Item A2.10.6 in the Base SLA shall have added the following:

    Specification:

    The list of national services defined by the JISC shall be maintained as a standing document by the JISC Secretariat and made available to UKERNA. Amendments to this list shall be subject to the change control procedures of the Base SLA.

    All information relating to daily and monthly usage of bandwidth made available to the JANET community on the Web shall be kept available on the Web server(s) for a minimum of 12 months from the date of its publication.

  7. Invoicing for Directly Charged Services

  8. Item A2.10.4 (Charging for Optional Services) in the Base SLA shall be replaced by the following text which shall establish a common standard for the charging by UKERNA to client institutions of any part of the total JANET service. This amendment also supersedes clause 3 of Annex G to the Base SLA.

    Specification:

    UKERNA shall generate and issue invoices to client institutions for any individual element of the complete JANET service that is subject to charging policies established by the JISC.

    UKERNA shall be responsible for the subsequent collection of payments against these invoices.

    The level of charge for any given service element shall be defined by the JISC in consultation with UKERNA. Due consideration shall be given to the need to recover an appropriate amount of revenue in the context of the entire budget for JANET.

    Where charges are based upon usage of any particular service element, the measurement of such usage shall be based upon the associated accounting procedures for that service element as defined in this Service Level Agreement.

    Performance Indicators and Service Levels:

    1. All invoices for any given service element shall be issued within 10 working days of the due date for billing in the case of usage-related charges, within one calendar month in other cases.
    2. A documented escalation procedure shall be in place to ensure that the collection of outstanding payments shall be actively progressed and pursued. This escalation procedure shall have as its end point the reporting by UKERNA to the JISC Secretariat of any institution in default of payment, along with a recommended action for endorsement by the Secretariat. The Secretariat shall provide this endorsement, or provide other instructions, within 10 working days of receiving this report.

    Reporting:

    1. the number and total values of the invoices issued, by service element and by the funding body;
    2. for each service element in question, the elapsed time by service element from the due date for invoicing to the issuing of the first and last invoices;
    3. the median and 90th percentile of the time form the due date for invoicing to payment, by service element;
    4. the current debtors list, ordered by client institution and analysing the outstanding payments by age and service element, at the end of each reporting period.