Service Levels

EDINA

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Current

• Service Level Agreement 2009/10 -PDF

Archive

Memoranda of Understanding

• 2004/05 - PDF HTML
• 2003/04 - PDF HTML
• 2002/03 - PDF HTML
• 2001/02 - PDF HTML
• 2000/01 - PDF HTML

Service Level Definitions

• Service Level Agreement 2008/09 -PDF HTML
• Service Level Agreement 2007/08 -PDF HTML Modified by CCR: PDF HTML
• 2007/08 - PDF HTML
• 2006/07 Version 2 - PDF HTML Modified by CCR: PDF HTML
• 2006/07 - PDF HTML
• 2005/06 - PDF HTML
• 2004/05 - PDF HTML
• 2003/04 - PDF HTML
• 2002/03 - PDF HTML
• 2001/02 - PDF HTML
• 2000/01 - PDF HTML