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May 2009 - July 2009

ESDS

Data Services (K2)

Summary of Dataset Supply Requests by Delivery Method

Access and Preservation (K2.1)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

May

648

1

19

0

58

726

3

Jun

627

6

35

0

59

727

5

Jul

596

1

38

0

136

771

0
Government Data (K2.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

May

1,273

9

107

0

205

1,594

0

Jun

1,727

28

88

1

241

2,085

0

Jul

2,066

4

324

0

276

2,670

2
International Macro Data (K2.3.1)
Not delivered via Nesstar - See section ‘International Data (K2.3)’ below for Beyond 20/20 sessions.
International Micro Data (K2.3.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

May

91

0

20

0

14

125

0

Jun

65

0

9

0

48

122

2

Jul

43

0

12

0

18

73

1
Longitudinal Data (K2.4)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

May

521

0

10

0

25

556

0

Jun

487

2

25

0

24

538

0

Jul

402

29

25

0

44

500

0
Qualitative Data (K2.5)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

May

66

Not applicable

4

0

11

81

0

Jun

62

Not applicable

2

0

6

70

0

Jul

53

Not applicable 

0

0

10

63

0

Access and Preservation (K2.1)

Use of Nesstar Service
Month No. of Analyses

May

25

Jun

50

Jul

55
Occasions when Data Updates not Made Available within 30 Working Days (Exception Reporting)
None
Occasions when Data not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)
None
Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)
None
Data Collections Acquired (Annual Reporting)

Month

No. of collections

Aug

27

Sep

30

Oct

55

Nov

28

Dec

26

Jan

28

Feb

43

Mar

27

Apr

22

May

18

Jun

91

Jul

25
Download Service: New and Updated Data and Documentation Prepared for Dissemination
(Annual Reporting)

Month

New

Updated

Aug

11

6

Sep

6

2

Oct

17

4

Nov

16

4

Dec

10

3

Jan

2

0

Feb

6

0

Mar

7

0

Apr

7

0

May

3

0

Jun

5

0

Jul

4

1
Nesstar Service: New and Updated Data and Documentation Prepared for Dissemination
(Annual Reporting)

Month

New

Updated

Aug

1

1

Sep

0

0

Oct

1

1

Nov

0

0

Dec

0

0

Jan

0

0

Feb

0

0

Mar

0

0

Apr

0

0

May

0

0

Jun

0

0

Jul

0

0
New Catalogue Records Created (Annual Reporting)

Month

No. of collections

Aug

23

Sep

16

Oct

21

Nov

23

Dec

14

Jan

20

Feb

24

Mar

7

Apr

10

May

14

Jun

48

Jul

29

Government Data (K2.2)

Use of Nesstar Service
Month No. of Analyses

May

891

Jun

2,069

Jul

620
Occasions when Updates to Download Service Not Made Available within 30 Working Days (Exception Reporting)
None
Occasions when Data Not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)
None
Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)
None
Large-scale Government Documentation Prepared for Dissemination (Annual Reporting)

Month

New

Updated

Aug

28

20

Sep

27

22

Oct

28

26

Nov

6

2

Dec

9

5

Jan

9

1

Feb

15

0

Mar

2

1

Apr

6

2

May

6

0

Jun

69

18

Jul

27

22
Large-scale Government Documentation Prepared for Nesstar Service (Annual Reporting)

Month

New

Updated

Aug

8

2

Sep

5

2

Oct

15

14

Nov

1

0

Dec

1

0

Jan

0

0

Feb

5

0

Mar

1

0

Apr

0

0

May

5

0

Jun

56

10

Jul

7

7
Enhancements to Large-Scale Government Datasets
(Annual Reporting)

Month

A to A*

B to A

B to A*

C to A

Aug

9

0

3

0

Sep

1

1

5

1

Oct

19

2

1

0

Nov

1

0

1

0

Dec

0

0

0

0

Jan

4

0

0

0

Feb

10

0

1

0

Mar

1

0

0

0

Apr

11

1

1

0

May

6

0

0

0

Jun

62

0

3

0

Jul

17

3

0

0

TOTAL

141

7

15

1
Enhancements to Documentation (Annual Reporting)

Month

A to A*

B to A

B to A*

C to A

Aug

21

0

0

28

Sep

10

1

0

27

Oct

0

13

0

32

Nov

2

0

0

5

Dec

3

0

0

7

Jan

5

0

0

8

Feb

12

0

0

15

Mar

1

0

0

2

Apr

12

0

0

15

May

6

0

0

10

Jun

75

0

0

77

Jul

24

2

1

27

TOTAL

171

16

1

253
Teaching/Sampler Datasets Produced (Annual Reporting)
One teaching dataset related to Expenditure and Food Survey in February 2009

International Data (K2.3)

International Macro Data (K2.3.1)

International Macro Data Usage
Month Institutions Accessing Service Sessions

May

81

6,585

Jun

79

4,814

Jul

74

8,057
Occasions when Macro Updates Not Made Available within 20 Working Days (Exception Reporting)
None
New and Updated Data and Documentation (Annual Reporting)
  Data Documentation

Month

New

Updated

New

Updated

Aug

0

12

0

2

Sep

0

5

0

1

Oct

0

7

0

1

Nov

0

5

0

1

Dec

0

8

0

1

Jan

0

8

0

 0

Feb

0

8

0

 0

Mar

0

9

0

 0

Apr

0

6

0

2

May

1

6

2

2

Jun

0

8

0

1

Jul

0

9

0

 0

International Micro Data (K2.3.2)

Use of Nesstar Service
Month No. of Analyses

May

2

Jun

0

Jul

0
Occasions when Updates to Download Service not Made Available within 30 Working Days (Exception Reporting)
None
Occasions when Micro Data Acquired on Behalf of Sister Archives not Made Available within 15 Working Days of Receipt of Full and Complete Data and Documentation from the Sister Archive (Exception Reporting)
None
Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of Request (Exception Reporting)
None
International Micro Datasets Documentation Prepared for Dissemination (Annual Reporting)

Month

New

Updated

Aug

1

0

Sep

0

0

Oct

2

0

Nov

7

1

Dec

6

1

Jan

1

0

Feb

1

0

Mar

1

0

Apr

0

0

May

2

0

Jun

0

0

Jul

0

0
International Micro Datasets Acquired from Sister Archive on Behalf of Users (Annual Reporting)
None Reported

Longitudinal (K2.4)

Use of Nesstar service
Month No. of Analyses

May

58

Jun

222

Jul

44
Occasions when Updates to Download Service not Made Available within 30 Working Days of Receipt of Full and Complete Data and Documentation (Exception Reporting)
None
Occasions when Updates to Nesstar Service not Made Available within 35 Working Days of Dataset Publication (Exception Reporting)
None
Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made Available within 15 Working Days of Request (Exception Reporting)
None
Longitudinal Data and Documentation Available for Dissemination (Annual Reporting)

Month

New

Updated

Aug

30

28

Sep

11

4

Oct

3

3

Nov

1

1

Dec

2

0

Jan

8

0

Feb

1

0

Mar

6

4

Apr

6

6

May

1

1

Jun

8

7

Jul

0

0
Longitudinal Data and Data Documentation Available via Nesstar Service (Annual Reporting)

Month

New

Updated

Aug

9

8

Sep

0

0

Oct

0

0

Nov

0

0

Dec

0

0

Jan

0

0

Feb

0

0

Mar

1

1

Apr

0

0

May

0

0

Jun

1

0

Jul

0

0
Enhancements to Longitudinal Datasets
(Annual Reporting)

Month

A to A

A to A*

B to A

Aug

0

1

1

Sep

0

0

0

Oct

0

0

0

Nov

0

0

0

Dec

0

0

0

Jan

0

0

0

Feb

0

0

0

Mar

1

0

0

Apr

0

1

1

May

0

0

0

Jun

0

1

0

Jul

0

0

0
Enhancements to Documentation (Annual Reporting)

Month

A to A*

B to A*

Study Information File Created

Aug

17

0

30

Sep

1

0

11

Oct

0

0

3

Nov

1

0

1

Dec

0

0

2

Jan

1

0

7

Feb

2

0

2

Mar

2

1

6

Apr

3

0

9

May

0

0

1

Jun

8

0

1

Jul

0

0

0
Teaching/Sampler Datasets Produced (Annual Reporting)
None Reported

Qualitative Data (K2.5)

CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of a Full and Complete Request (Exception Reporting)
None
Occasions when Data on the Download Service was not Made Available within 35 Working Days of Receipt of Full and Complete Data and Documentation (Exception Reporting)
None
Qualitative Data and Data Documentation Prepared for Dissemination (Annual Reporting)

Month

New

Updated

Aug

3

0

Sep

4

0

Oct

1

0

Nov

5

0

Dec

2

0

Jan

3

0

Feb

2

0

Mar

1

0

Apr

3

0

May

0

1

Jun

2

1

Jul

3

0
Enhancements to Qualitative Datasets (Annual Reporting)
One enhancement to SN2000 in May 2009.
Enhancements to Documentation (Annual Reporting)
One enhancement to documentation related to SN2000 in May 2009
Accesses Brokered to Paper Collections Housed Elsewhere (Annual Monthly Reporting)

Month

No.

Aug

0

Sep

0

Oct

0

Nov

1

Dec

0

Jan

0

Feb

2

Mar

0

Apr

1

May

2

Jun

3

Jul

2
Teaching/Sampler Datasets Produced (Annual Reporting)
Seven teaching/sampler datasets produced in 2008/09

Infrastructure Services (K3)

User Support (K3.1)

Helpdesks (K3.1.1)

Enquiries
Service Enquiries Received Referrals Received Not Receiving Response Within 1 Working Day
 

May

Jun

Jul

May

Jun

Jul

May

Jun

Jul

Central

211

267

311

15

17

21

1

3

1

Government

22

21

21

1

2

2

0

0

0

International

31

21

31

3

0

0

0

0

0

Longitudinal

14

7

10

0

0

0

1

0

0

Qualidata

21

30

15

0

0

0

0

0

0

TOTAL

299

346

388

19

19

23

2

3

1
Resolution Time
Service Unresolved After 5 Days Unresolved After 20 Days
 

May

Jun

Jul

May

Jun

Jul
Central

14

12

11

4

2

1
Government

1

0

1

2

1

0
International

0

0

0

0

0

0
Longitudinal

1

0

1

0

0

0
Qualidata

1

0

0

0

0

0
Total

17

12

13

6

3

1
Periods when the Helpdesk Systems were Unavailable (Exception Reporting)
None
Occasions when Resolution of 90% of Queries were Not Made Available within 5 Working Days (Exception Reporting)
Month No. of Queries > 5 Working Days

May

0

Jun

0

Jul

0
Occasions when Resolution of 95% of Queries were Not Made within 20 Working Days (Exception Reporting)
Month No. of Queries > 20 Working Days

May

2

Jun

1

Jul

0

User Registration (K3.1.2)

New User Registrations
Month No. of Census/ESDS One-Stop Registrations Eligible for ESDS No. of One-Stop Registrations Handled by ESDS

May

1,262

1,008

Jun

1,009

813

Jul

1,130

882

Total ESDS/Census registered users at end of quarter = 41,449

Number of Registrations Not Completed within 2 Working Days of Receipt of Completed Registration Materials (Exception Reporting)
None

Documentation, Support Materials and Training (K3.2)

Documentation and Support Materials (K3.2.1) (Annual Reporting)

Month

New

Updated

Aug

0

2

Sep

3

4

Oct

0

2

Nov

1

3

Dec

0

4

Jan

2

2

Feb

1

2

Mar

1

0

Apr

1

2

May

2

1

Jun

3

4

Jul

2

0
Training (K3.2.2)
Date Type No. of Attendees Service User Perception
Content1 Usefulness2

11/06/2009

Workshop

6

Longitudinal

4.17

4.20

30/06/2009

Workshop

31

Qualidata

3.74

3.74

01/07/2009

Workshop

25

Qualidata

4.05

4.14

13/07/2009

Workshop

25

Qualidata

~3

~3

20/07/2009

Workshop

18

Government

4.55

4.55

1 Average content value, based on scores from:

1=Content not appropriate to needs, to 5=Content highly appropriate to needs

2 Average usefulness value, based on scores from:

1= not useful, to 5 =very useful

3 Evaluation data not available for this course

Promotion, Marketing and User Relationships (K3.3) (Annual reporting)

New Publicity Published
None reported for 2008/09
No. of Messages Sent to Mailing Lists maintained by ESDS via the ESDS web site 2008/09

Month

ESDS-news

ESDS-govsurveys

ESDS-international

ESDS-longitudinal

ESDS-qualidata

SSDR-reps

Other

TOTAL

Aug

4

3

2

2

0

3

1

15

Sep

10

8

3

5

2

3

2

33

Oct

9

10

2

1

1

8

3

34

Nov

8

3

2

4

2

2

1

22

Dec

12

2

3

1

0

2

6

26

Jan

9

2

2

1

0

1

5

20

Feb

7

6

0

3

0

4

4

24

Mar

8

3

4

1

0

3

3

22

Apr

8

2

2

3

0

1

4

20

May

7

4

2

2

1

6

2

24

Jun

7

3

1

3

1

3

1

19

Jul

5

5

1

1

0

5

2

19
User and Representative Meetings 2008/09

Date

Service

No. Attendees

02/12/2008

Government

52

09/12/2008

Government

69

13/03/2009

Government

42

30/04/2009

Government

45

09/07/2009

Government

64
Conferences/Professional Meetings 2008/09

Month

Conference

Meetings/Expert Contribution

Poster/Leaflets

Presentation

Workshop/Seminar

Aug

0

5

0

0

0

Sep

0

16

1

5

3

Oct

2

12

0

2

0

Nov

 0

12

0

5

2

Dec

4

10

0

2

1

Jan

1

15

0

3

1

Feb

 0

10

0

2

2

Mar

3

12

0

1

1

Apr

1

11

1

2

0

May

1

22

0

5

1

Jun

4

24

2

1

5

Jul

2

25

0

3

1
Newsletters/Promotional Articles 2008/09

Month

No. of Articles

Aug

0

Sep

1

Oct

0

Nov

1

Dec

4

Jan

8

Feb

2

Mar

6

Apr

4

May

2

Jun

6

Jul

4

Technical and Operational Support (K3.4)

Systems Support and Machine Operation (K3.4.1)

Service Response Times for Single-Term Searches
Month Sample No. Avg (secs) Max (secs) % over 5 secs

May

65,535

0.13

36.81

0.09

Jun

65,535

0.15

85.54

0.17

Jul

65,535

0.12

29.11

0.05
Machine Downtime
Computer Month Breaks Mins Availability (%)
UKDA - NESSTAR

May

2

4

99.99

Jun

0

0

100

Jul

5

34

99.92
UKDA - FTP Download

May

0

0

100

Jun

0

0

100

Jul

0

0

100
UKDA - Dissemination/ Preservation

May

1

3

99.99

Jun

0

0

100

Jul

1

13

99.97
UKDA- Database Registration

May

1

2

100.00

Jun

3

9

99.98

Jul

0

0

100
UKDA - Web Delivery

May

0

0

100

Jun

5

10

99.98

Jul

0

0

100
MIMAS – ESDSw1 (web server)

May

0

0

100

Jun

0

0

100

Jul

2

1,631

96.35
MIMAS – ESDSw2 (web server)

May

0

0

100

Jun

0

0

100

Jul

0

0

100
MIMAS – ESDSsql1 (database server)

May

0

0

100

Jun

0

0

100

Jul

0

0

100

 

Network Connectivity (K3.4.2)

LAN Availability (%)

UKDA
Month Breaks Mins Availability (%)

May

0

0

100

Jun

0

0

100

Jul

0

0

100
Mimas
Month Breaks Mins Availability (%)

May

0

0

100

Jun

0

0

100

Jul

0

0

100
Periods of Congestion
None