Site trail: Home ⇒ Monitored Services ⇒ ESDS ⇒ Data

February 2009 - April 2009

ESDS

Data Services (K2)

Summary of Dataset Supply Requests by Delivery Method

Access and Preservation (K2.1)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

Feb

860

0

46

0

74

980

1

Mar

996

3

48

0

82

1,129

0

Apr

1,091

2

40

1

68

1,202

2
Government Data (K2.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

Feb

2,514

34

69

0

399

3,016

0

Mar

2,397

11

48

0

347

2,803

0

Apr

1,792

22

49

0

215

2,078

0
International Macro Data (K2.3.1)
Not delivered via Nesstar - See section ‘International Data (K2.3)’ below for Beyond 20/20 sessions.
International Micro Data (K2.3.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

Feb

81

0

46

0

369

496

0

Mar

101

0

7

0

157

265

2

Apr

76

0

80

1

71

228

3
Longitudinal Data (K2.4)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

Feb

820

4

15

0

26

865

0

Mar

916

2

21

0

32

971

0

Apr

475

4

28

0

45

552

0
Qualitative Data (K2.5)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

Feb

119

Not applicable

2

0

3

124

1

Mar

185

Not applicable

4

0

14

203

0

Apr

89

Not applicable 

0

0

9

98

0

Access and Preservation (K2.1)

Use of Nesstar Service
Month No. of Analyses

Feb

431

Mar

827

Apr

63
Occasions when Data Updates not Made Available within 30 Working Days (Exception Reporting)
None
Occasions when Data not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)
None
Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)
None
Data Collections Acquired (Annual Reporting)
Not Reported in Q3
Download Service: New and Updated Data and Documentation Prepared for Dissemination
(Annual Reporting)
Not Reported in Q3
Nesstar Service: New and Updated Data and Documentation Prepared for Dissemination
(Annual Reporting)
Not Reported in Q3
New Catalogue Records Created (Annual Reporting)
Not Reported in Q3

Government Data (K2.2)

Use of Nesstar Service
Month No. of Analyses

Feb

1,270

Mar

735

Apr

1,319
Occasions when Updates to Download Service Not Made Available within 30 Working Days (Exception Reporting)
None
Occasions when Data Not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)
None
Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)
One request in February took 19 working days for data to be disseminated.
Large-scale Government Documentation Prepared for Dissemination (Annual Reporting)
Not Reported in Q3
Large-scale Government Documentation Prepared for Nesstar Service (Annual Reporting)
Not Reported in Q3
Enhancements to Large-Scale Government Datasets
(Annual Reporting)
Not Reported in Q3
Enhancements to Documentation (Annual Reporting)
Not Reported in Q3
Teaching/Sampler Datasets Produced (Annual Reporting)
Not Reported in Q3

International Data (K2.3)

International Macro Data (K2.3.1)

International Macro Data Usage
Month Institutions Accessing Service Sessions

Feb

85

8,099

Mar

91

12,645

Apr

79

10,699
Occasions when Macro Updates Not Made Available within 20 Working Days (Exception Reporting)

Two occasions reported this quarter when updates took longer than 20 working days.  Both took 149 working days.
New and Updated Data and Documentation (Annual Reporting)
Not Reported in Q3
Dataset Receipt and Processing to be Made Available to Users (Annual Reporting)
Not Reported in Q3

International Micro Data (K2.3.2)

Use of Nesstar Service
Month No. of Analyses

Feb

20

Mar

8

Apr

0
Occasions when Updates to Download Service not Made Available within 30 Working Days (Exception Reporting)
None
Occasions when Micro Data Acquired on Behalf of Sister Archives not Made Available within 15 Working Days of Receipt of Full and Complete Data and Documentation from the Sister Archive (Exception Reporting)
None
Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of Request (Exception Reporting)
None
International Micro Datasets Documentation Prepared for Dissemination (Annual Reporting)
Not Reported Q3
International Micro Datasets Acquired from Sister Archive on Behalf of Users (Annual Reporting)
Not Reported Q3

Longitudinal (K2.4)

Use of Nesstar service
Month No. of Analyses

Feb

50

Mar

88

Apr

39
Occasions when Updates to Download Service not Made Available within 30 Working Days of Receipt of Full and Complete Data and Documentation (Exception Reporting)
None
Occasions when Updates to Nesstar Service not Made Available within 35 Working Days of Dataset Publication (Exception Reporting)
None
Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made Available within 15 Working Days of Request (Exception Reporting)
None
Longitudinal Data and Documentation Available for Dissemination (Annual Reporting)
Not Reported Q3
Longitudinal Data and Data Documentation Available via Nesstar Service (Annual Reporting)
Not Reported Q3
Enhancements to Longitudinal Datasets
(Annual Reporting)
Not Reported Q3
Enhancements to Documentation (Annual Reporting)
Not Reported Q3
Teaching/Sampler Datasets Produced (Annual Reporting)
Not reported in Q3

Qualitative Data (K2.5)

CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of a Full and Complete Request (Exception Reporting)
None
Occasions when Data on the Download Service was not Made Available within 35 Working Days of Receipt of Full and Complete Data and Documentation (Exception Reporting)
None
Qualitative Data and Data Documentation Prepared for Dissemination (Annual Reporting)
Not reported in Q3
Enhancements to Qualitative Datasets (Annual Reporting)
Not reported in Q3
Enhancements to Documentation (Annual Reporting)
Not reported in Q3
Accesses Brokered to Paper Collections Housed Elsewhere (Annual Monthly Reporting)
Not reported in Q3
Teaching/Sampler Datasets Produced (Annual Reporting)
Not reported in Q3

Infrastructure Services (K3)

User Support (K3.1)

Helpdesks (K3.1.1)

Enquiries
Service Enquiries Received Referrals Received Not Receiving Response Within 1 Working Day
 

Feb

Mar

Apr

Feb

Mar

Apr

Feb

Mar

Apr

Central

260

319

222

8

13

19

5

2

2

Government

29

31

14

4

2

1

0

0

0

International

13

62

42

0

0

0

0

0

0

Longitudinal

7

9

3

0

0

0

0

0

0

Qualidata

14

28

23

0

0

1

0

0

0

TOTAL

323

449

304

12

15

21

5

2

2
Resolution Time
Service Unresolved After 5 Days Unresolved After 20 Days
 

Feb

Mar

Apr

Feb

Mar

Apr
Central

22

11

3

5

3

0
Government

2

2

1

1

0

0
International

0

1

0

0

0

0
Longitudinal

0

0

0

0

0

0
Qualidata

0

0

0

0

0

0
Total

24

14

4

6

3

0
Periods when the Helpdesk Systems were Unavailable (Exception Reporting)
The helpdesk system was not available for ESDS International for a period of 13 days in
February, as a result of an error with Mimas’ Action Remedy System (Helpdesk).
Occasions when Resolution of 90% of Queries were Not Made Available within 5 Working Days (Exception Reporting)
Month No. of Queries > 5 Working Days

Feb

1

Mar

0

Apr

0
Occasions when Resolution of 95% of Queries were Not Made within 20 Working Days (Exception Reporting)
Month No. of Queries > 20 Working Days

Feb

0

Mar

0

Apr

0

User Registration (K3.1.2)

New User Registrations
Month No. of Census/ESDS One-Stop Registrations Eligible for ESDS No. of One-Stop Registrations Handled by ESDS

Feb

2,883

1,899

Mar

2,821

2,229

Apr

1,711

1,408

Total ESDS/Census registered users at end of quarter = 43,268

Number of Registrations Not Completed within 2 Working Days of Receipt of Completed Registration Materials (Exception Reporting)
None

Documentation, Support Materials and Training (K3.2)

Documentation and Support Materials (K3.2.1) (Annual Reporting)
Not Reported in Q3
Training (K3.2.2)
Date Type No. of Attendees Service User Perception
Content1 Usefulness2

02/02/2009

Workshop

 ~

International

 ~

 ~

04/02/2009

Workshop

7

All

4.43

3.43

25/02/2009

Workshop

4

All

No evaluations completed

13/02/2009

Workshop

50

All

3.76

4.00

09/03/2009

Workshop

38

All

4.05

3.85

19/03/2009

Workshop

12

Longitudinal

4.50

4.20

24/03/2009

Workshop

10

Longitudinal

4.71

4.42

30/03/2009

Workshop

21

Government

4.08

4.23

27/04/2009

Workshop

24

Government

4.76

4.65

1 Average content value, based on scores from:

1=Content not appropriate to needs, to 5=Content highly appropriate to needs

2 Average usefulness value, based on scores from:

1= not useful, to 5 =very useful

Promotion, Marketing and User Relationships (K3.3) (Annual reporting)

No. of Messages Sent to Mailing Lists maintained by ESDS via the ESDS web site 2008/09
Not reported in Q3
User and Representative Meetings 2008/09
Not reported in Q3
Conferences/Professional Meetings 2008/09
Not reported in Q3
Newsletters/Promotional Articles 2008/09
Not reported in Q3

Technical and Operational Support (K3.4)

Systems Support and Machine Operation (K3.4.1)

Machine Downtime
Computer Month Breaks Mins Availability (%)
UKDA - NESSTAR

Feb

3

6

99.98

Mar

2

3

99.99

Apr

2

4

99.99
UKDA - FTP Download

Feb

0

0

100

Mar

0

0

100

Apr

1

1

100.00
UKDA - Dissemination/ Preservation

Feb

0

0

100

Mar

0

0

100

Apr

0

0

100
UKDA- Database Registration

Feb

0

0

100

Mar

2

8

99.98

Apr

1

2

99.99
UKDA - Web Delivery

Feb

0

0

100

Mar

0

0

100

Apr

1

2

99.99
MIMAS – ESDSw1 (web server)

Feb

0

0

100

Mar

1

10

99.98

Apr

0

0

100
MIMAS – ESDSw2 (web server)

Feb

0

0

100

Mar

1

10

99.98

Apr

0

0

100
MIMAS – ESDSsql1 (database server)

Feb

0

0

100

Mar

0

0

100

Apr

0

0

100

Service Response Times for Single-Term Searches

Service Response Times for Single-Term Searches
Month Sample No. Avg (secs) Max (secs) % over 5 secs

Feb

53,897

0.14

21.52

0.06

Mar

65,535

0.13

33.70

0.02

Apr

65,535

0.14

24.20

0.05

 

Network Connectivity (K3.4.2)

LAN Availability (%)

UKDA
Month Breaks Mins Availability (%)

Feb

0

0

100

Mar

0

0

100

Apr

0

0

100
Mimas
Month Breaks Mins Availability (%)

Feb

0

0

100

Mar

0

0

100

Apr

3

32

99.93
Periods of Congestion
None