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November 2008 - January 2009

ESDS

Data Services (K2)

Summary of Dataset Supply Requests by Delivery Method

Access and Preservation (K2.1)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

Nov

862

0

35

1

113

1,011

2

Dec

644

2

21

0

87

754

1

Jan

1,019

5

29

0

87

1,140

0
Government Data (K2.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

Nov

1,921

9

74

0

364

2,368

0

Dec

1,813

13

89

0

157

2,072

0

Jan

2,340

40

44

0

288

2,712

0
International Macro Data (K2.3.1)
Not delivered via Nesstar - See section ‘International Data (K2.3)’ below for Beyond 20/20 sessions.
International Micro Data (K2.3.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

Nov

124

0

16

0

19

159

0

Dec

77

0

8

0

12

97

0

Jan

78

0

30

0

45

153

0
Longitudinal Data (K2.4)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

Nov

521

12

4

0

10

547

0

Dec

418

3

10

0

42

473

0

Jan

468

3

15

0

51

537

0
Qualitative Data (K2.5)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

Nov

129

n/a 

1

0

8

138

0

Dec

100

n/a 

3

0

9

112

0

Jan

129

n/a 

0

0

6

135

0

Access and Preservation (K2.1)

Use of Nesstar Service
Month No. of Analyses

Nov

985

Dec

105

Jan

222
Occasions when Data Updates not Made Available within 30 Working Days (Exception Reporting)
None
Occasions when Data not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)
None
Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)
None
Data Collections Acquired (Annual Reporting)
Not Reported in Q2
Download Service: New and Updated Data and Documentation Prepared for Dissemination
(Annual Reporting)
Not Reported in Q2
Nesstar Service: New and Updated Data and Documentation Prepared for Dissemination
(Annual Reporting)
Not Reported in Q2
New Catalogue Records Created (Annual Reporting)
Not Reported in Q2

Government Data (K2.2)

Use of Nesstar Service
Month No. of Analyses

Nov

1,351

Dec

937

Jan

896
Occasions when Updates to Download Service Not Made Available within 30 Working Days (Exception Reporting)
None
Occasions when Data Not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)
None
Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)
None
Large-scale Government Documentation Prepared for Dissemination (Annual Reporting)
Not Reported in Q2
Large-scale Government Documentation Prepared for Nesstar Service (Annual Reporting)
Not Reported in Q2
Enhancements to Large-Scale Government Datasets
(Annual Reporting)
Not Reported in Q2
Enhancements to Documentation (Annual Reporting)
Not Reported in Q2
Teaching/Sampler Datasets Produced (Annual Reporting)
Not Reported in Q2

International Data (K2.3)

International Macro Data (K2.3.1)

International Macro Data Usage
Month Institutions Accessing Service Sessions

Nov

90

5,716

Dec

86

6,819

Jan

77

6,305
Occasions when Macro Updates Not Made Available within 20 Working Days (Exception Reporting)
None
New and Updated Data and Documentation (Annual Reporting)
Not Reported in Q2
Dataset Receipt and Processing to be Made Available to Users (Annual Reporting)
Not Reported in Q2

International Micro Data (K2.3.2)

Use of Nesstar Service
Month No. of Analyses

Nov

1

Dec

0

Jan

0
Occasions when Updates to Download Service not Made Available within 30 Working Days (Exception Reporting)
None
Occasions when Micro Data Acquired on Behalf of Sister Archives not Made Available within 15 Working Days of Receipt of Full and Complete Data and Documentation from the Sister Archive (Exception Reporting)
None
Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of Request (Exception Reporting)
None
International Micro Datasets Documentation Prepared for Dissemination (Annual Reporting)
Not Reported Q2
International Micro Datasets Acquired from Sister Archive on Behalf of Users (Annual Reporting)
Not Reported Q2

Longitudinal (K2.4)

Use of Nesstar service
Month No. of Analyses

Nov

374

Dec

36

Jan

35
Occasions when Updates to Download Service not Made Available within 30 Working Days of Receipt of Full and Complete Data and Documentation (Exception Reporting)
None
Occasions when Updates to Nesstar Service not Made Available within 35 Working Days of Dataset Publication (Exception Reporting)
None
Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made Available within 15 Working Days of Request (Exception Reporting)
None
Longitudinal Data and Documentation Available for Dissemination (Annual Reporting)
Not Reported Q2
Longitudinal Data and Data Documentation Available via Nesstar Service (Annual Reporting)
Not Reported Q2
Enhancements to Longitudinal Datasets
(Annual Reporting)
Not Reported Q2
Enhancements to Documentation (Annual Reporting)
Not Reported Q2
Teaching/Sampler Datasets Produced (Annual Reporting)
Not reported in Q2

Qualitative Data (K2.5)

CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of a Full and Complete Request (Exception Reporting)
None
Occasions when Data on the Download Service was not Made Available within 35 Working Days of Receipt of Full and Complete Data and Documentation (Exception Reporting)
None
Qualitative Data and Data Documentation Prepared for Dissemination (Annual Reporting)
Not reported in Q2
Enhancements to Qualitative Datasets (Annual Reporting)
Not reported in Q2
Enhancements to Documentation (Annual Reporting)
Not reported in Q2
Accesses Brokered to Paper Collections Housed Elsewhere (Annual Monthly Reporting)
Not reported in Q2
Teaching/Sampler Datasets Produced (Annual Reporting)
Not reported in Q2

Infrastructure Services (K3)

User Support (K3.1)

Helpdesks (K3.1.1)

Enquiries
Service Enquiries Received Referrals Received Not Receiving Response Within 1 Working Day
 

Nov

Dec

Jan

Nov

Dec

Jan

Nov

Dec

Jan

Central

194

142

239

8

3

14

3

3

4

Government

24

17

23

3

1

2

0

0

0

International

30

14

13

0

1

1

0

0

0

Longitudinal

0

2

6

0

0

0

0

0

0

Qualidata

22

6

18

0

0

0

0

0

0

TOTAL

270

181

299

11

5

17

3

3

4
Resolution Time
Service Unresolved After 5 Days Unresolved After 20 Days
 

Nov

Dec

Jan

Nov

Dec

Jan
Central

7

5

11

1

1

0
Government

2

3

0

0

1

1
International

1

0

0

1

0

0
Longitudinal

0

0

0

0

0

0
Qualidata

0

0

0

0

0

0
Total

10

8

11

2

2

1
Periods when the Helpdesk Systems were Unavailable (Exception Reporting)
None
Occasions when Resolution of 90% of Queries were Not Made Available within 5 Working Days (Exception Reporting)
Month No. of Queries > 5 Working Days

Nov

1

Dec

3

Jan

0
Occasions when Resolution of 95% of Queries were Not Made within 20 Working Days (Exception Reporting)
Month No. of Queries > 20 Working Days

Nov

1

Dec

1

Jan

1

User Registration (K3.1.2)

New User Registrations
Month No. of Census/ESDS One-Stop Registrations Eligible for ESDS No. of One-Stop Registrations Handled by ESDS

Nov

3,077

2,041

Dec

1,686

1,181

Jan

2,295

1,508

Total ESDS/Census registered users at end of quarter = 46,364

Number of Registrations Not Completed within 2 Working Days of Receipt of Completed Registration Materials (Exception Reporting)
None

Documentation, Support Materials and Training (K3.2)

Documentation and Support Materials (K3.2.1) (Annual Reporting)
Not Reported in Q2
Training (K3.2.2)
Date Type No. of Attendees Service User Perception
Content1 Usefulness2

03/11/08

Workshop

30

All

4.35

4.28

03/11/08

Workshop

26

International

4

3.58

07/11/08

Workshop

40

Government and International

4.47

4.55

10/11/08

Workshop

10

Longitudinal

 

 

17/11/08

Workshop

25

Longitudinal

4

4.14

28/11/08

Workshop

14

Qualidata

4.68

4.22

05/12/08

Workshop

15

Government

4.33

4.75

16/01/09

Workshop

20

Government

4.75

4.62

1 Average content value, based on scores from:

1=Content not appropriate to needs, to 5=Content highly appropriate to needs

2 Average usefulness value, based on scores from:

1= not useful, to 5 =very useful

Promotion, Marketing and User Relationships (K3.3) (Annual reporting)

No. of Messages Sent to Mailing Lists maintained by ESDS via the ESDS web site 2008/09
Not reported in Q2
User and Representative Meetings 2008/09
Not reported in Q2
Conferences/Professional Meetings 2008/09
Not reported in Q2
Newsletters/Promotional Articles 2008/09
Not reported in Q2

Technical and Operational Support (K3.4)

Systems Support and Machine Operation (K3.4.1)

Machine Downtime
Computer Month Breaks Mins Availability (%)
UKDA - NESSTAR

Nov

1

2

100.00

Dec

0

0

100

Jan

3

5

99.99
UKDA - FTP Download

Nov

0

0

100

Dec

0

0

100

Jan

0

0

100
UKDA - Dissemination/ Preservation

Nov

0

0

100

Dec

0

0

100

Jan

0

0

100
UKDA- Database Registration

Nov

0

0

100

Dec

1

9

99.98

Jan

0

0

100
UKDA - Web Delivery

Nov

1

3

99.99

Dec

2

5

99.99

Jan

1

80

99.82
MIMAS – ESDSw1 (web server)

Nov

2

20

99.95

Dec

0

0

100

Jan

0

0

100
MIMAS – ESDSw2 (web server)

Nov

0

0

100

Dec

0

0

100

Jan

1

10

99.98
MIMAS – ESDSsql1 (database server)

Nov

0

0

100

Dec

0

0

100

Jan

0

0

100

Service Response Times for Single-Term Searches

Service Response Times for Single-Term Searches
Month Sample No. Avg (secs) Max (secs) % over 5 secs

Nov

65,535

0.12

22.34

0.05

Dec

65,535

0.12

37.57

0.07

Jan

65,535

0.14

23.14

0.05

 

Network Connectivity (K3.4.2)

LAN Availability (%)

UKDA
Month Breaks Mins Availability (%)

Nov

0

0

100

Dec

0

0

100

Jan

0

0

100
Mimas
Month Breaks Mins Availability (%)

Nov

0

0

100

Dec

0

0

100

Jan

0

0

100
Periods of Congestion
None