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August 2008 - October 2008

ESDS

Data Services (J2)

Summary of Dataset Supply Requests by Delivery Method

Access and Preservation (J2.1)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

Aug

573

1

16

0

39

629

0

Sep

504

2

13

0

55

574

7

Oct

840

0

51

0

106

997

0
Government Data (J2.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

Aug

1,732

20

16

0

683

2,451

0

Sep

1,616

9

96

0

361

2,082

0

Oct

3,141

32

55

0

339

3,567

0
International Macro Data (J2.3.1)
Not delivered via Nesstar - See section ‘International Data (J2.3)’ below for Beyond 20/20 sessions.
International Micro Data (J2.3.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

Aug

65

0

14

0

1

80

0

Sep

60

0

5

0

16

81

0

Oct

107

0

22

0

20

149

0
Longitudinal Data (J2.4)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

Aug

391

1

3

1

13

409

0

Sep

531

25

4

0

37

597

0

Oct

807

31

4

0

96

938

0
Qualitative Data (J2.5)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

Aug

42

n/a 

1

0

7

50

0

Sep

49

n/a 

1

0

6

56

1

Oct

151

n/a 

2

0

9

162

0

Access and Preservation (J2.1)

Data Collections Acquired (Annual Reporting)
Not Reported in Q1
Download Service: New and Updated Data and Documentation Prepared for Dissemination
(Annual Reporting)
Not Reported in Q1
Nesstar Service: New and Updated Data and Documentation Prepared for Dissemination
(Annual Reporting)
Not Reported in Q1
Use of Nesstar Service
Month No. of Analyses

Aug

31

Sep

11

Oct

602
New Catalogue Records Created (Annual Reporting)
Not Reported in Q1
Occasions when Data Updates not Made Available within 30 Working Days (Exception Reporting)
None
Occasions when Data not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)
None
Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)
None

Government Data (J2.2)

Large-scale Government Documentation Prepared for Dissemination (Annual Reporting)
Not Reported in Q1
Large-scale Government Documentation Prepared for Nesstar Service (Annual Reporting)
Not Reported in Q1
Use of Nesstar Service
Month No. of Analyses

Aug

860

Sep

1,120

Oct

1,018
Occasions when Updates to Download Service Not Made Available within 30 Working Days (Exception Reporting)
None
Occasions when Data Not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)
None
Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)
None
Enhancements to Large-Scale Government Datasets
(Annual Reporting)
Not Reported in Q1
Enhancements to Documentation (Annual Reporting)
Not Reported in Q1
Teaching/Sampler Datasets Produced (Annual Reporting)
Not Reported in Q1

International Data (J2.3)

International Macro Data (J2.3.1)

New and Updated Data and Documentation (Annual Reporting)
Not Reported in Q1
Dataset Receipt and Processing to be Made Available to Users
Not Reported in Q1
International Macro Data Usage
Month Institutions Accessing Service Sessions

Aug

70

9,599

Sep

79

4,364

Oct

80

5,823

International Micro Data (J2.3.2)

International Micro Datasets Documentation Prepared for Dissemination (Annual Reporting)
Not Reported Q1
International Micro Datasets Acquired from Sister Archive on Behalf of Users (Annual Reporting)
Not Reported Q1
Use of Nesstar Service
Month No. of Analyses

Aug

0

Sep

1

Oct

7
Occasions when Updates to Download Service not Made Available within 30 Working Days (Exception Reporting)
None
Occasions when Micro Data Acquired on Behalf of Sister Archives not Made Available within 15 Working Days of Receipt of Full and Complete Data and Documentation from the Sister Archive (Exception Reporting)
None
Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of Request (Exception Reporting)
None

Longitudinal (J2.4)

Longitudinal Data and Documentation Available for Dissemination (Annual Reporting)
Not Reported Q1
Longitudinal Data and Data Documentation Available via Nesstar Service (Annual Reporting)
Not Reported Q1
Use of Nesstar service
Month No. of Analyses

Aug

35

Sep

62

Oct

26
Occasions when Updates to Download Service not Made Available within 30 Working Days of Receipt of Full and Complete Data and Documentation (Exception Reporting)
None

Occasions when Updates to Nesstar Service not Made Available within 35 Working Days of Dataset Publication (Exception Reporting)
None
Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made Available within 15 Working Days of Request (Exception Reporting)
None
Enhancements to Longitudinal Datasets
(Annual Reporting)
Not Reported Q1
Enhancements to Documentation (Annual Reporting)
Not Reported Q1

Qualitative Data (J2.5)

Qualitative Data and Data Documentation Prepared for Dissemination (Annual Reporting)
Not reported in Q1
Enhancements to Qualitative Datasets (Annual Reporting)
Not reported in Q1
Enhancements to Documentation (Annual Reporting)
Not reported in Q1
Accesses Brokered to Paper Collections Housed Elsewhere (Annual Monthly Reporting)
Not reported in Q1
Teaching/Sampler Datasets Produced (Annual Reporting)
Not reported in Q1
CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of a Full and Complete Request (Exception Reporting)
None
Occasions when Data on the Download Service was not Made Available within 35 Working Days of Receipt of Full and Complete Data and Documentation (Exception Reporting)
None

Infrastructure Services (J3)

User Support (J3.1)

Helpdesks (J3.1.1)

Enquiries
Service Enquiries Received Referrals Received Not Receiving Response Within 1 Working Day
 

Aug

Sep

Oct

Aug

Sep

Oct

Aug

Sep

Oct

Central

213

250

217

0

3

2

2

0

1

Government

20

13

20

3

1

0

0

0

0

International

45

23

33

1

0

3

0

0

0

Longitudinal

3

3

6

0

0

0

0

0

0

Qualidata

13

11

27

0

0

0

0

2

0

TOTAL

294

300

303

4

4

5

2

2

1
Resolution Time
Service Unresolved After 5 Days Unresolved After 20 Days
 

Aug

Sep

Oct

Aug

Sep

Oct
Central

12

9

10

4

2

1
Government

0

3

4

0

0

0
International

0

0

0

0

0

0
Longitudinal

0

0

0

0

0

0
Qualidata

0

0

0

0

0

0
Total

12

12

14

4

2

1
Periods when the Helpdesk Systems were Unavailable (Exception Reporting)
None
Occasions when Resolution of 90% of Queries were Not Made Available within 5 Working Days (Exception Reporting)
There were 4 exceptions including one that is ongoing
Occasions when Resolution of 95% of Queries were Not Made within 20 Working Days (Exception Reporting)
None

User Registration (J3.1.2)

New User Registrations
Month No. of Census/ESDS One-Stop Registrations Eligible for ESDS No. of One-Stop Registrations Handled by ESDS

Aug

1,177

949

Sep

1,078

799

Oct

3,819

2,315

Total ESDS/Census registered users at end of quarter = 48,347

Number of Registrations Not Completed within 2 Working Days of Receipt of Completed Registration Materials (Exception Reporting)
None

Documentation, Support Materials and Training (J3.2)

Documentation and Support Materials (J3.2.1) (Annual Reporting)
None
Training (J3.2.2)
Date Type No. of Attendees Service User Perception
Content1 Usefulness2

08/09/08

Workshop

15

All

4.40

4.40

17/09/08

Workshop

21

Government

4.52

4.62

25/09/08

Workshop

10

Longitudinal

4.06

3.50

1 Average content value, based on scores from:

1=Content not appropriate to needs, to 5=Content highly appropriate to needs

2 Average usefulness value, based on scores from:

1= not useful, to 5 =very useful

Promotion, Marketing and User Relationships (J3.3) (Annual reporting)

No. of Messages Sent to Mailing Lists maintained by ESDS via the ESDS web site 2008/09
Not reported in Q1
User and Representative Meetings 2008/09
Not reported in Q1
Conferences/Professional Meetings 2008/09
Not reported in Q1
Newsletters/Promotional Articles 2008/09
Not reported in Q1

Technical and Operational Support (J3.4)

Systems Support and Machine Operation (J3.4.1)

Machine Downtime
Computer Month Breaks Mins Availability (%)
UKDA - NESSTAR

Aug

1

689

98.46

Sep

2

94

99.78

Oct

1

1

100.00
UKDA - FTP Download

Aug

1

678

98.48

Sep

1

77

99.82

Oct

1

20

99.95
UKDA - Dissemination/ Preservation

Aug

1

761

98.29

Sep

2

100

99.77

Oct

0

0

100
UKDA- Database Registration

Aug

2

666

98.51

Sep

2

68

99.84

Oct

0

0

100
UKDA - Web Delivery

Aug

1

684

98.49

Sep

2

82

99.84

Oct

1

14

99.99
MIMAS – ESDSw1 (web server)

Aug

0

0

100

Sep

0

0

100

Oct

0

0

100
MIMAS – ESDSw2 (web server)

Aug

0

0

100

Sep

0

0

100

Oct

0

0

100
MIMAS – ESDSsql1 (database server)

Aug

0

0

100

Sep

0

0

100

Oct

0

0

100

Service Response Times for Single-Term Searches

Service Response Times for Single-Term Searches
Month Sample No. Avg (secs) Max (secs) % over 5 secs

Aug

65,530

0.12

15.58

0.04

Sep

65,530

0.12

18.45

0.03

Oct

65,530

0.13

25.03

0.04

 

Network Connectivity (J3.4.2)

LAN Availability (%)

UKDA
Month Breaks Mins Availability (%)

Aug

0

0

100

Sep

0

0

100

Oct

0

0

100
MIMAS
Month Breaks Mins Availability (%)

Aug

0

0

100

Sep

0

0

100

Oct

0

0

100
Periods of Congestion
None