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May 2008 - July 2008

ESDS

Data Services (J2)

Summary of Dataset Supply Requests by Delivery Method

Access and Preservation (J2.1)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

May

722

0

64

0

105

891

10

Jun

603

1

34

0

95

733

1

Jul

785

3

28

0

110

926

1
Government Data (J2.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

May

1,770

86

9

0

560

2,425

0

Jun

1,771

6

44

0

299

2,120

1

Jul

2,804

15

99

0

802

3,720

0
International Macro Data (J2.3.1)
Not delivered via Nesstar - See section ‘International Data (J2.3)’ below for Beyond 20/20 sessions.
International Micro Data (J2.3.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

May

77

3

19

0

11

110

0

Jun

76

0

15

0

4

95

0

Jul

59

1

22

0

12

94

0
Longitudinal Data (J2.4)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

May

340

7

0

0

16

363

0

Jun

586

2

5

0

55

648

0

Jul

569

11

4

1

21

606

0
Qualitative Data (J2.5)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

May

58

n/a 

1

0

3

62

0

Jun

49

n/a 

1

0

1

51

0

Jul

50

n/a 

0

0

3

53

1

Access and Preservation (J2.1)

Data Collections Acquired (Annual Reporting)

Month

No. of Collections

Aug

18

Sep

23

Oct

16

Nov

15

Dec

14

Jan

12

Feb

20

Mar

20

Apr

24

May

21

Jun

19

Jul

21
Download Service: New and Updated Data and Documentation Prepared for Dissemination
(Annual Reporting)

Month

New

Updated

Aug

3

0

Sep

8

1

Oct

15

4

Nov

4

1

Dec

1

0

Jan

7

5

Feb

5

0

Mar

5

2

Apr

21

4

May

7

1

Jun

3

2

Jul

8

2

Nesstar Service: New and Updated Data and Documentation Prepared for Dissemination
(Annual Reporting)

Month

New

Updated

Aug

1

0

Sep

0

0

Oct

1

1

Nov

0

0

Dec

0

0

Jan

1

1

Feb

0

0

Mar

0

0

Apr

2

0

May

0

0

Jun

0

0

Jul

0

0

Use of Nesstar Service
Month No. of Analyses

May

105

Jun

79

Jul

94

New Catalogue Records Created (Annual Reporting)

Month

No. of Catalogue Records Created

Aug

9

Sep

20

Oct

21

Nov

16

Dec

10

Jan

13

Feb

19

Mar

11

Apr

19

May

16

Jun

14

Jul

130
Occasions when Data Updates not Made Available within 30 Working Days (Exception Reporting)
None
Occasions when Data not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)
None
Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)
None

Government Data (J2.2)

Large-scale Government Documentation Prepared for Dissemination (Annual Reporting)

Month

New

Updated

Aug

10

3

Sep

15

11

Oct

15

9

Nov

6

1

Dec

2

2

Jan

7

4

Feb

2

2

Mar

14

3

Apr

5

0

May

6

2

Jun

25

1

Jul

170

112
Large-scale Government Documentation Prepared for Nesstar Service (Annual Reporting)

Month

New

Updated

Aug

3

0

Sep

4

0

Oct

5

2

Nov

2

0

Dec

1

1

Jan

0

0

Feb

1

1

Mar

8

1

Apr

2

0

May

4

2

Jun

11

0

Jul

26

0
Use of Nesstar Service
Month No. of Analyses

May

1,512

Jun

1,145

Jul

1,355
Occasions when Updates to Download Service Not Made Available within 30 Working Days (Exception Reporting)
None
Occasions when Data Not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)
None

Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)
None
Enhancements to Large-Scale Government Datasets
(Annual Reporting)

Month

B to A

B to A*

A to A*

Other

Aug

0

3

3

1

Sep

1

5

1

0

Oct

0

0

5

0

Nov

2

1

2

0

Dec

1

0

2

0

Jan

0

0

0

0

Feb

0

0

0

0

Mar

0

0

0

0

Apr

0

0

0

0

May

1

0

2

0

Jun

4

4

14

0

Jul

0

2

151

0
Enhancements to Documentation (Annual Reporting)

Month

B to A

B to A*

A to A*

Other

Aug

0

3

2

10

Sep

0

1

3

16

Oct

0

0

0

15

Nov

0

1

6

8

Dec

0

1

1

6

Jan

0

0

0

0

Feb

0

0

0

0

Mar

0

0

0

0

Apr

0

0

0

0

May

0

1

4

6

Jun

0

3

24

29

Jul

0

0

69

176
Teaching/Sampler Datasets Produced (Annual Reporting)
None

International Data (J2.3)

International Macro Data (J2.3.1)

New and Updated Data and Documentation (Annual Reporting)

Month

New

Updated

Aug

0

23

Sep

0

15

Oct

0

8

Nov

2

8

Dec

0

8

Jan

0

10

Feb

0

11

Mar

0

7

Apr

0

6

May

0

8

Jun

3

8

Jul

1

11
 

None

Dataset Receipt and Processing to be Made Available to Users
International Macro Data Usage
Month Institutions Accessing Service Sessions

May

79

8,043

Jun

73

5,753

Jul

85

9,340

International Micro Data (J2.3.2)

International Micro Datasets Documentation Prepared for Dissemination (Annual Reporting)

Month

New

Updated

Aug

2

0

Sep

1

1

Oct

0

0

Nov

1

0

Dec

0

0

Jan

5

0

Feb

1

1

Mar

2

0

Apr

0

0

May

0

0

Jun

0

0

Jul

1

1
International Micro Datasets Acquired from Sister Archive on Behalf of Users (Annual Reporting)

Month

No. of Datasets

Aug

51

Sep

18

Oct

41

Nov

75

Dec

14

Jan

32

Feb

107

Mar

46

Apr

11

May

22

Jun

16

Jul

27
Use of Nesstar Service
Month No. of Analyses

May

0

Jun

0

Jul

7
Occasions when Updates to Download Service not Made Available within 30 Working Days (Exception Reporting)
None
Occasions when Micro Data Acquired on Behalf of Sister Archives not Made Available within 15 Working Days of Receipt of Full and Complete Data and Documentation from the Sister Archive (Exception Reporting)
None
Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of Request (Exception Reporting)
None

Longitudinal (J2.4)

Longitudinal Data and Documentation Available for Dissemination (Annual Reporting)

Month

New

Updated

Aug

2

2

Sep

0

0

Oct

7

5

Nov

2

2

Dec

0

0

Jan

2

1

Feb

2

1

Mar

9

6

Apr

0

0

May

0

1

Jun

0

0

Jul

2

2
Longitudinal Data and Data Documentation Available via Nesstar Service (Annual Reporting)

Month

New

Updated

Aug

1

1

Sep

0

0

Oct

0

0

Nov

0

0

Dec

0

0

Jan

0

0

Feb

0

0

Mar

2

0

Apr

0

0

May

0

0

Jun

0

0

Jul

0

0
Use of Nesstar service
Month No. of Analyses

May

129

Jun

160

Jul

143
Occasions when Updates to Download Service not Made Available within 30 Working Days of Receipt of Full and Complete Data and Documentation (Exception Reporting)
None

Occasions when Updates to Nesstar Service not Made Available within 35 Working Days of Dataset Publication (Exception Reporting)
None
Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made Available within 15 Working Days of Request (Exception Reporting)
None
Enhancements to Longitudinal Datasets
(Annual Reporting)

Month

B to A

B to A*

A to A*

Other

Aug

0

0

0

0

Sep

0

0

0

0

Oct

0

0

0

0

Nov

0

0

0

0

Dec

0

0

0

0

Jan

0

0

0

0

Feb

1

0

0

0

Mar

0

0

1

0

Apr

0

0

0

0

May

1

0

0

0

Jun

0

0

0

0

Jul

0

0

0

0
Enhancements to Documentation (Annual Reporting)

Month

No.

Aug

2

Sep

0

Oct

7

Nov

2

Dec

0

Jan

4

Feb

3

Mar

13

Apr

0

May

2

Jun

0

Jul

2

Qualitative Data (J2.5)

Qualitative Data and Data Documentation Prepared for Dissemination (Annual Reporting)

Month

Enhancements to Data

Enhancements to Documentation

Aug

1

0

Sep

2

0

Oct

1

0

Nov

2

0

Dec

0

0

Jan

4

0

Feb

2

1

Mar

1

0

Apr

0

0

May

1

1

Jun

2

0

Jul

6

0
Enhancements to Qualitative Datasets (Annual Reporting)

Month

No. of Enhancements

Aug

0

Sep

0

Oct

0

Nov

0

Dec

0

Jan

1

Feb

0

Mar

0

Apr

0

May

1

Jun

0

Jul

0
Enhancements to Documentation (Annual Reporting)
None
Accesses Brokered to Paper Collections Housed Elsewhere (Annual Monthly Reporting)

Month

UKDA

Aug

0

Sep

0

Oct

0

Nov

0

Dec

0

Jan

0

Feb

0

Mar

0

Apr

0

May

0

Jun

0

Jul

1
Teaching/Sampler Datasets Produced (Annual Reporting)

Month

UKDA

Aug

0

Sep

0

Oct

0

Nov

0

Dec

0

Jan

0

Feb

0

Mar

3

Apr

0

May

0

Jun

0

Jul

1
Occasions when Data on the Download Service was not Made Available within 35 Working Days of Receipt of Full and Complete Data and Documentation (Exception Reporting)
None
CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of a Full and Complete Request (Exception Reporting)
none

Infrastructure Services (J3)

User Support (J3.1)

Helpdesks (J3.1.1)

Enquiries
Service Enquiries Received Referrals Received Not Receiving Response Within 1 Working Day
 

May

Jun

Jul

May

Jun

Jul

May

Jun

Jul

Central

177

141

191

1

0

0

1

0

0

Government

21

10

16

8

1

5

0

0

0

International

23

17

30

1

1

2

0

0

0

Longitudinal

2

0

6

0

0

0

0

0

0

Qualidata

12

14

15

0

0

0

0

0

0

TOTAL

235

182

258

10

2

7

1

0

0

 

Resolution Time
Service Unresolved After 5 Days Unresolved After 20 Days
 

May

Jun

Jul

May

Jun

Jul
Central

5

4

1

1

1

0
Government

0

1

0

0

0

0
International

2

0

0

0

0

0
Longitudinal

1

0

0

0

0

0
Qualidata

0

0

0

0

0

0
Total

8

5

1

1

1

0
Periods when the Helpdesk Systems were Unavailable (Exception Reporting)
None
Occasions when Resolution of 90% of Queries were Not Made Available within 5 Working Days (Exception Reporting)
None
Occasions when Resolution of 90% of Queries were Not Made Available within 5 Working Days (Exception Reporting)

One enquiry took 6 working days to resolve in May.
Occasions when Resolution of 95% of Queries were Not Made within 20 Working Days (Exception Reporting)
None

User Registration (J3.1.2)

New User Registrations
Month No. of Census/ESDS One-Stop Registrations Eligible for ESDS No. of One-Stop Registrations Handled by ESDS

May

1,139

909

Jun

890

754

Jul

1,298

1,123

Total ESDS/Census registered users at end of quarter = 47,260

Number of Registrations Not Completed within 2 Working Days of Receipt of Completed Registration Materials (Exception Reporting)
None

Documentation, Support Materials and Training (J3.2)

Date
Documentation and Support Materials (J3.2.1) (Annual Reporting)

Date

New

Updated

Aug

3

7

Sep

2

7

Oct

1

4

Nov

1

2

Dec

0

2

Jan

5

3

Feb

1

1

Mar

3

1

Apr

0

7

May

1

2

Jun

8

3

Jul

0

2

TOTAL

25

41

 

Training (J3.2.2)
Date Type No. of Attendees Service User Perception
Content1 Usefulness2

12/05/2008

Workshop

12

Longitudinal

5.00

5.00

11/06/2008

Workshop

30

International

 

 

17/06/2008

Workshop

21

Access and preservation

3.89

4.00

18/06/2008

Workshop

8

Longitudinal

4.63

3.67

24/06/2008

Workshop

10

Access and preservation

4.44

4.67

22/07/2008

Workshop

11

International

 

 

1 Average content value, based on scores from:

1=Content not appropriate to needs, to 5=Content highly appropriate to needs

2 Average usefulness value, based on scores from:

1= not useful, to 5 =very useful

Promotion, Marketing and User Relationships (J3.3) (Annual reporting)

No. of Messages Sent to Mailing Lists maintained by ESDS via the ESDS web site 2007/08

Month

Mailing List

ESDS-news

ESDS-govsurveys

ESDS-International

ESDS-Longitudinal

ESDS-Qualidata

SSDR-reps

ESDS-announce

Other

TOTAL

Aug

5

1

3

0

1

0

1

0

11

Sep

6

7

2

1

0

0

6

0

22

Oct

12

3

3

7

0

2

3

0

30

Nov

5

3

4

2

0

1

2

0

17

Dec

2

3

1

1

0

0

2

0

9

Jan

9

5

4

0

0

2

3

0

23

Feb

9

3

2

1

3

0

3

0

21

Mar

3

4

2

3

0

0

3

0

15

Apr

8

5

1

4

1

0

3

0

22

May

8

6

3

1

0

2

5

0

25

Jun

8

7

4

5

0

2

5

0

31

Jul

8

4

4

1

0

1

4

0

22

Total

83

51

33

26

5

10

40

0

248
User and Representative Meetings 2007/08

Date

Service

No. attended

01/11/2007

Government

50

11/12/2007

Government

42

17/01/2008

Government

67

06/03/2008

Government

35

25/04/2008

Government

61

08/07/2008

Government

70
Conferences/Professional Meetings 2007/08

Month

Conference

Meeting/Expert Contribution

Poster/Leaflets

Presentation

Workshop/
Seminar

Aug

 0

6

1

0

0

Sep

 0

7

3

5

1

Oct

 0

18

0

1

1

Nov

1

23

0

3

0

Dec

1

13

0

1

0

Jan

0

16

0

2

2

Feb

0

12

0

2

0

Mar

0

9

0

7

0

Apr

0

16

2

4

0

May

0

9

0

1

1

Jun

1

17

1

4

0

Jul

1

9

0

7

0

TOTAL

4

155

7

37

5
Newsletters/Promotional Articles 2007/08

Month

No. of Articles

Aug

0

Sep

4

Oct

1

Nov

1

Dec

3

Jan

2

Feb

7

Mar

3

Apr

0

May

1

Jun

4

Jul

1

TOTAL

27

Technical and Operational Support (J3.4)

Systems Support and Machine Operation (J3.4.1)

Machine Downtime
Computer Month Breaks Mins Availability (%)
UKDA - NESSTAR

May

1

2

100.00

Jun

1

2

100.00

Jul

1

297

99.33
UKDA - FTP Download

May

0

0

100

Jun

1

2

99.99

Jul

2

125

99.72
UKDA - Dissemination/ Preservation

May

0

0

100

Jun

0

0

100

Jul

2

313

99.30
UKDA- Database Registration

May

0

0

100

Jun

1

10

99.98

Jul

2

280

99.37
UKDA - Web Delivery

May

0

0

100

Jun

2

6

99.99

Jul

3

44

99.90
MIMAS – ESDSw1 (web server)

May

1

6

99.99

Jun

1

3

99.99

Jul

1

3

99.99
MIMAS – ESDSw2 (web server)

May

0

0

100

Jun

3

9

99.98

Jul

1

3

99.99
MIMAS – ESDSsql1 (database server)

May

0

0

100

Jun

0

0

100

Jul

0

0

100

Cumulative Scheduled Downtime (Mins)

Current year (August 2007 to July 2008)
 

Machines

Minutes

Nesstar

728

FTP Download

746

Dissemination/ Preeservation

678

Database Registration

732

Web Delivery

831

ESDSw1*

0

ESDSw2*

0

ESDSsql1*

0

*Machines based at Mimas


Service Response Times for Single-Term Searches

Service Response Times for Single-Term Searches
Month Sample No. Avg (secs) Max (secs) % over 5 secs

May

65,530

0.13

28.48

0.11

Jun

65,530

0.14

22.11

0.14

Jul

65,530

0.17

30.21

0.20

 

Network Connectivity (J3.4.2)

LAN Availability (%)

UKDA
Month Breaks Mins Availability (%)

May

0

0

100

Jun

0

0

100

Jul

0

0

100

 

MIMAS
Month Breaks Mins Availability (%)

May

0

0

100

Jun

0

0

100

Jul

0

0

100

 

Periods of Congestion
None