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February 2008 - April 2008

ESDS

Data Services (J2)

Summary of Dataset Supply Requests by Delivery Method

Access and Preservation (J2.1)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

Feb

1,236

5

44

1

121

1,407

25

Mar

1,111

7

77

4

77

1,276

2

Apr

1,037

3

86

3

172

1,301

3
Government Data (J2.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

Feb

2,291

35

176

0

500

3,002

0

Mar

1,894

30

86

0

669

2,679

0

Apr

1,915

44

9

0

468

2,436

1
International Macro Data (J2.3.1)
Not delivered via Nesstar - See section ‘International Data (J2.3)’ below for Beyond 20/20 sessions.
International Micro Data (J2.3.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

Feb

118

0

104

0

16

238

0

Mar

112

0

37

0

35

184

0

Apr

105

0

8

0

27

140

0
Longitudinal Data (J2.4)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

Feb

678

1

29

0

80

788

0

Mar

696

45

8

1

42

792

0

Apr

465

7

12

0

32

516

0
Qualitative Data (J2.5)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar

Feb

81

n/a

0

0

5

86

0

Mar

55

n/a

0

0

4

59

0

Apr

42

n/a

2

0

4

48

0

Access and Preservation (J2.1)

Data Collections Acquired
Not reported in Q3
Download Service: New and Updated Data and Documentation Prepared for Dissemination
Not reported in Q3

Nesstar Service: New and Updated Data and Documentation Prepared for Dissemination
Not reported in Q3

Use of Nesstar Service
Month No. of Analyses

Feb

966

Mar

756

Apr

131

New Catalogue Records Created
Not reported in Q3
Occasions when Data Updates not Made Available within 30 Working Days (Exception Reporting)
None
Occasions when Data not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)
none
Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)
None

Government Data (J2.2)

Large-scale Government Documentation Prepared for Dissemination
Not reported in Q3
Large-scale Government Documentation Prepared for Nesstar Service
Not reported in Q3  
Use of Nesstar Service
Month No. of Analyses

Feb

986

Mar

1,019

Apr

762
Occasions when Updates to Download Service Not Made Available within 30 Working Days (Exception Reporting)
none
Occasions when Data Not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)
none

Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)
none
Enhancements to Large-Scale Government Datasets
(Six Monthly Reporting)
Not reported in Q3  
Enhancements to Documentation (Six Monthly Reporting)
Not reported in Q3  
Teaching/Sampler Datasets Produced (Six Monthly Reporting)
Not reported in Q3

International Data (J2.3)

International Macro Data (J2.3.1)

New and Updated Data and Documentation
Not reported in Q3
Dataset Receipt and Processing to be Made Available to Users

Name

Number of Days

Eurostat

34
International Macro Data Usage
Month Institutions Accessing Service Sessions

Feb

80

11,257

Mar

89

12,697

Apr

88

12,540

International Micro Data (J2.3.2)

International Micro Datasets Documentation Prepared for Dissemination
Not reported in Q3
International Micro Datasets Acquired from Sister Archive on Behalf of Users
Not reported in Q3
Use of Nesstar Service
Month No. of Analyses

Feb

4

Mar

4

Apr

0
Occasions when Updates to Download Service not Made Available within 30 Working Days (Exception Reporting)
None
Occasions when Micro Data Acquired on Behalf of Sister Archives not Made Available within 15 Working Days of Receipt of Full and Complete Data and Documentation from the Sister Archive (Exception Reporting)
None
Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of Request (Exception Reporting)
None

Longitudinal (J2.4)

Longitudinal Data and Documentation Available for Dissemination
Not reported in Q3
Longitudinal Data and Data Documentation Available via Nesstar Service
Not reported in Q3
Use of Nesstar service
Month No. of Analyses

Feb

181

Mar

108

Apr

61
Occasions when Updates to Download Service not Made Available within 30 Working Days of Receipt of Full and Complete Data and Documentation (Exception Reporting)
None

Occasions when Updates to Nesstar Service not Made Available within 35 Working Days of Dataset Publication (Exception Reporting)
None
Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made Available within 15 Working Days of Request (Exception Reporting)
None
Enhancements to Longitudinal Datasets
(Six Monthly Reporting)
Not reported in Q3
Enhancements to Documentation (Six Monthly Reporting)
Not reported in Q3
Teaching/Sampler Datasets Produced
(Six Monthly Reporting)
Not reported in Q3

Qualitative Data (J2.5)

Qualitative Data and Data Documentation Prepared for Dissemination
Not reported in Q3
Enhancements to Qualitative Datasets (Six Monthly Reporting)
Not reported in Q3
Enhancements to Documentation (Six Monthly Reporting)
Not reported in Q3
Accesses Brokered to Paper Collections Housed Elsewhere (Six Monthly Reporting)
Not reported in Q3
Teaching/Sampler Datasets Produced (Six Monthly Reporting)
Not reported in Q3
Occasions when Data on the Download Service was not Made Available within 35 Working Days of Receipt of Full and Complete Data and Documentation (Exception Reporting)
None
CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of a Full and Complete Request (Exception Reporting)
none

Infrastructure Services (J3)

User Support (J3.1)

Helpdesks (J3.1.1)

Enquiries
Service Enquiries Received Referrals Received Not Receiving Response Within 1 Working Day
 

Feb

Mar

Apr

Feb

Mar

Apr

Feb

Mar

Apr

Central

356

203

201

0

0

2

0

2

0

Government

27

15

28

10

3

3

0

0

0

International

28

34

27

0

1

0

0

0

0

Longitudinal

4

3

8

0

0

0

0

0

0

Qualidata

24

15

13

0

0

0

0

0

0

TOTAL

439

270

277

10

4

5

0

2

0

 

Resolution Time
Service Unresolved After 5 Days Unresolved After 20 Days
 

Feb

Mar

Apr

Feb

Mar

Apr
Central

15

7

5

3

0

0
Government

1

1

2

2

0

0
International

0

0

0

0

0

0
Longitudinal

0

0

0

0

0

0
Qualidata

0

0

0

0

0

0
Total

16

8

7

5

0

0
Periods when the Helpdesk Systems were Unavailable (Exception Reporting)
None
Occasions when Resolution of 90% of Queries were Not Made Available within 5 Working Days (Exception Reporting)
None
Occasions when Resolution of 90% of Queries were Not Made Available within 5 Working Days (Exception Reporting)
None
Occasions when Resolution of 95% of Queries were Not Made within 20 Working Days (Exception Reporting)
None

User Registration (J3.1.2)

New User Registrations
Month No. of Census/ESDS One-Stop Registrations Eligible for ESDS No. of One-Stop Registrations Handled by ESDS

Feb

3,156

2,271

Mar

2,160

1,728

Apr

1,804

1,521

Total ESDS/Census registered users at end of quarter = 46,504

Number of Registrations Not Completed within 2 Working Days of Receipt of Completed Registration Materials (Exception Reporting)
None

Documentation, Support Materials and Training (J3.2)

Documentation and Support Materials (J3.2.1) (Annual Reporting)

Not reported in Q3

Training (J3.2.2)
Date Type No. of Attendees Service User Perception
Content1 Usefulness2

03/03/08

Workshop

12

All

4.20

4.80

11/03/08

Workshop

22

All

4.25

4.00

11/03/08

Workshop

31

All

4.14

4.00

27/03/08

Workshop

10

Longitudinal

4.91

3.55

31/03/08

Workshop

23

Government

4.22

4.43

11/04/08

Workshop

12

International

4.25

4.25

21/04/08

Workshop

18

Qualidata

3.89

3.94

1 Average content value, based on scores from:

1=Content not appropriate to needs, to 5=Content highly appropriate to needs

2 Average usefulness value, based on scores from:

1= not useful, to 5 =very useful

Promotion, Marketing and User Relationships (J3.3) (Annual reporting)

Publicity Material
Not reported in Q3
No. of Messages Sent to Mailing Lists maintained by ESDS via the ESDS web site 2007/08
Not reported in Q3
User and Representative Meetings 2007/08
Not reported in Q3
Conferences/Professional Meetings 2007/08
Not reported in Q3
Newsletters/Promotional Articles 2007/08
Not reported in Q3

Technical and Operational Support (J3.4)

Systems Support and Machine Operation (J3.4.1)

Machine Downtime
Computer Month Breaks Mins Availability (%)
UKDA - NESSTAR

Feb

1

2

100.00

Mar

6

11

99.98

Apr

2

4

99.99
UKDA - FTP Download

Feb

0

0

100

Mar

3

117

99.74

Apr

1

3

99.99
UKDA - Dissemination/ Preservation

Feb

0

0

100

Mar

0

0

100

Apr

0

0

100
UKDA- Database Registration

Feb

1

3

99.99

Mar

0

0

100

Apr

1

3

99.99
UKDA - Web Delivery

Feb

1

3

99.99

Mar

1

3

99.99

Apr

8

19

99.96
MIMAS – ESDSw1 (web server)

Feb

             2

6

99.99

Mar

0

0

100

Apr

0

0

100
MIMAS – ESDSw2 (web server)

Feb

0

0

100

Mar

0

0

100

Apr

0

0

100
MIMAS – ESDSsql1 (database server)

Feb

0

0

100

Mar

0

0

100

Apr

0

0

100

Cumulative Scheduled Downtime (Mins)

Current year (August 2007 to April 2008)
 

Machines

Minutes

Nesstar

728

FTP Download

746

Dissemination/ Preeservation

678

Database Registration

732

Web Delivery

787

ESDSw1*

0

ESDSw2*

0

ESDSsql1*

0

*Machines based at Mimas


Service Response Times for Single-Term Searches

Service Response Times for Single-Term Searches
Month Sample No. Avg (secs) Max (secs) % over 5 secs

Feb

65,533

0.13

15.06

0.05

Mar

65,000

0.13

16.26

0.04

Apr

65,000

0.13

54.14

0.10

 

Network Connectivity (J3.4.2)

LAN Availability (%)

UKDA
Month Breaks Mins Availability (%)

Feb

0

0

100

Mar

0

0

100

Apr

0

0

100

 

MIMAS
Month Breaks Mins Availability (%)

Feb

0

0

100

Mar

0

0

100

Apr

0

0

100

 

Periods of Congestion
None