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November 2007 - January 2008

ESDS

Data Services (J2)

Summary of Dataset Supply Requests by Delivery Method

Access and Preservation (J2.1)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Nov

927

4

41

2

85

1,059

3
Dec

673

3

14

0

64

754

0
Jan

788

1

21

0

98

908

0
Government Data (J2.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Nov

1,488

25

15

1

147

1,676

0
Dec

1,337

38

40

0

150

1,565

0
Jan

2,176

30

55

0

516

2,777

0

International Macro Data (J2.3.1)

Not delivered via Nesstar - See section ‘International Data (J2.3)’ below for Beyond 20/20 sessions.

International Micro Data (J2.3.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Nov

141

5

69

0

220

435

0
Dec

67

0

10

0

69

146

0
Jan

138

0

26

0

34

198

0
Longitudinal Data (J2.4)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Nov

391

2

0

0

14

407

0
Dec

424

4

0

1

10

439

0
Jan

466

23

11

0

25

525

0
Qualitative Data (J2.5)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Nov

81

n/a

0

0

5

86

0
Dec

55

n/a

0

0

4

59

0
Jan

42

n/a

2

0

4

48

0

 

Access and Preservation (J2.1)

Data Collections Acquired
Not reported in Q2
Download Service: New and Updated Data and Documentation Prepared for Dissemination
Not reported in Q2

Nesstar Service: New and Updated Data and Documentation Prepared for Dissemination
Not reported in Q2

Use of Nesstar Service
Month No. of Analyses
Nov

390
Dec

325
Jan

560

New Catalogue Records Created
Not reported in Q2

 

Occasions when Data Updates not Made Available within 30 Working Days (Exception Reporting)
None

 

Occasions when Data not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)
none

 

Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)
None

 

Government Data (J2.2)

Large-scale Government Documentation Prepared for Dissemination
Not reported in Q2

 

Large-scale Government Documentation Prepared for Nesstar Service
Not reported in Q2  

 

Use of Nesstar Service
Month No. of Analyses
Nov

1,150
Dec

854
Jan

779

 

Occasions when Updates to Download Service Not Made Available within 30 Working Days (Exception Reporting)
none

 

Occasions when Data Not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)
none

Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)
none

 

Enhancements to Large-Scale Government Datasets
(Six Monthly Reporting)
Not reported in Q2  

 

Enhancements to Documentation (Six Monthly Reporting)
Not reported in Q2  

 

Teaching/Sampler Datasets Produced (Six Monthly Reporting)
Not reported in Q2

 

International Data (J2.3)

International Macro Data (J2.3.1)

 

New and Updated Data and Documentation
Not reported in Q2
Dataset Receipt and Processing to be Made Available to Users
None
International Macro Data Usage
Month Institutions Accessing Service Sessions
Nov

82

8,212
Dec

78

7,688
Jan

90

8,227

International Micro Data (J2.3.2)

International Micro Datasets Documentation Prepared for Dissemination
Not reported in Q2
International Micro Datasets Acquired from Sister Archive on Behalf of Users
Not reported in Q2
Use of Nesstar Service
Month No. of Analyses
Nov

0
Dec

4
Jan

0

 

Occasions when Updates to Download Service not Made Available within 30 Working Days (Exception Reporting)
none

Occasions when Micro Data Acquired on Behalf of Sister Archives not Made Available within 15 Working Days of Receipt of Full and Complete Data and Documentation from the Sister Archive (Exception Reporting)
none
Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of Request (Exception Reporting)
none

 

Longitudinal (J2.4)

Longitudinal Data and Documentation Available for Dissemination
Not reported in Q2

 

Longitudinal Data and Data Documentation Available via Nesstar Service
Not reported in Q2

 

Use of Nesstar service
Month No. of Analyses
Nov

100
Dec

70
Jan

123

 

Occasions when Updates to Download Service not Made Available within 30 Working Days of Receipt of Full and Complete Data and Documentation (Exception Reporting)
none

Occasions when Updates to Nesstar Service not Made Available within 35 Working Days of Dataset Publication (Exception Reporting)
none

 

Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made Available within 15 Working Days of Request (Exception Reporting)
none
Enhancements to Longitudinal Datasets
(Six Monthly Reporting)
Not reported in Q2

 

Enhancements to Documentation (Six Monthly Reporting)
Not reported in Q2

 

Teaching/Sampler Datasets Produced
(Six Monthly Reporting)
Not reported in Q2

 

Qualitative Data (J2.5)

Qualitative Data and Data Documentation Prepared for Dissemination
Not reported in Q2
Enhancements to Qualitative Datasets (Six Monthly Reporting)
Not reported in Q2
Enhancements to Documentation (Six Monthly Reporting)
Not reported in Q2
Accesses Brokered to Paper Collections Housed Elsewhere (Six Monthly Reporting)
Not reported in Q2
Teaching/Sampler Datasets Produced (Six Monthly Reporting)
Not reported in Q2

 

Occasions when Data on the Download Service was not Made Available within 35 Working Days of Receipt of Full and Complete Data and Documentation (Exception Reporting)
none

 

CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of a Full and Complete Request (Exception Reporting)
none

 

Infrastructure Services (J3)

User Support (J3.1)

Helpdesks (J3.1.1)

Enquiries
Service Enquiries Received Referrals Received Not Receiving Response Within 1 Working Day
  Nov Dec Jan Nov Dec Jan Nov Dec Jan
Central

224

112

196

6

0

3

1

0

1
Government

27

14

24

9

4

8

0

0

0
International

23

16

19

4

0

3

1

0

0
Longitudinal

8

10

7

0

0

0

0

0

0
Qualidata

25

17

22

0

0

0

0

0

0
Total

307

169

268

19

4

14

2

0

1

 

Resolution Time
Service Unresolved After 5 Days Unresolved After 20 Days
  Nov Dec Jan Nov Dec Jan
Central

17

3

13

3

0

1
Government

2

0

0

2

1

0
International

1

1

3

0

0

0
Longitudinal

0

0

0

0

0

0
Qualidata

0

0

0

0

0

0
Total

20

4

16

5

1

1
Periods when the Helpdesk Systems were Unavailable (Exception Reporting)
None

 

Occasions when Resolution of 90% of Queries were Not Made Available within 5 Working Days (Exception Reporting)
None

 

Occasions when Resolution of 90% of Queries were Not Made Available within 5 Working Days (Exception Reporting)
Three occasions were reported this quarter

 

Occasions when Resolution of 95% of Queries were Not Made within 20 Working Days (Exception Reporting)
None

User Registration (J3.1.2)

New User Registrations
Month No. of Census/ESDS One-Stop Registrations Eligible for ESDS No. of One-Stop Registrations Handled by ESDS
Nov

2,386

1,682
Dec

1,295

1,009
Jan

1,964

1,241

Total ESDS/Census registered users at end of quarter = 50,885

 

Number of Registrations Not Completed within 2 Working Days of Receipt of Completed Registration Materials (Exception Reporting)
None

 



Documentation, Support Materials and Training (J3.2)

Documentation and Support Materials (J3.2.1) (Annual Reporting)

Not reported in Q2

 

Training (J3.2.2)
Date Type No. of Attendees Service User Perception
Content1 Usefulness2

06/11/2007

Workshop

80

All

 

 

07/11/2007

Workshop

15

Government

4.6

4.9

08/11/2007

Workshop

30

International

 

 

14/11/2007

Workshop

15

International

 

 

20/11/2007

Seminar

40

International

 

 

21/11/2007

Workshop

15

Longitudinal

5

3.8

07/12/2007

Workshop

19

Government

4.8

4.8

1 Average content value, based on scores from:

1=Content not appropriate to needs, to 5=Content highly appropriate to needs

2 Average usefulness value, based on scores from:

1= not useful, to 5 =very useful

 

Promotion, Marketing and User Relationships (J3.3) (Annual reporting)

Publicity Material
Not reported in Q2

 

No. of Messages Sent to Mailing Lists maintained by ESDS via the ESDS web site 2007/08
Not reported in Q2

 

 

User and Representative Meetings 2007/08
Not reported in Q2

 

Conferences/Professional Meetings 2007/08
Not reported in Q2

 

 

 

Newsletters/Promotional Articles 2007/08
Not reported in Q2

 

 

Technical and Operational Support (J3.4)

Systems Support and Machine Operation (J3.4.1)

Machine Downtime
Computer Month Breaks Mins Availability (%)
UKDA - NESSTAR Nov

             1

2

100.00
Dec

0

0

100
Jan

1

2

100.00
UKDA - FTP Download Nov

0

0

100
Dec

0

0

100
Jan

2

7

99.98
UKDA - Dissemination/ Preservation Nov

0

0

100
Dec

0

0

100
Jan

3

4,590

89.72
UKDA- Database Registration Nov

0

0

100
Dec

1

2

100.00
Jan

2

5

99.99
UKDA - Web Delivery Nov

1

3

99.99
Dec

1

2

100.00
Jan

1

7

99.98
MIMAS – ESDSw1 (web server) Nov

1

6

99.99
Dec

0

0

100
Jan

1

6

99.99
MIMAS – ESDSw2 (web server) Nov

1

3

99.99
Dec

0

0

100
Jan

2

6

99.99
MIMAS – ESDSsql1 (database server) Nov

0

0

100
Dec

0

0

100
Jan

0

0

100


Service Response Times for Single-Term Searches
Month Sample No. Avg (secs) Max (secs) % over 5 secs
Nov

53,911

0.11

10.59

0.06
Dec

65,000

0.11

10.56

0.02
Jan

65,000

0.12

27.47

0.03

 

Network Connectivity (J3.4.2)

LAN Availability (%)

UKDA
Month Breaks Mins Availability (%)
Nov

0

0

100
Dec

0

0

100
Jan

0

0

100

 

MIMAS
Month Breaks Mins Availability (%)
Nov

0

0

100
Dec

0

0

100
Jan

0

0

100

 

Periods of Congestion
none