Site trail: Home ⇒ Monitored Services ⇒ ESDS ⇒ Data

August 2007 - October 2007

ESDS

Data Services (J2)

Summary of Dataset Supply Requests by Delivery Method

Access and Preservation (J2.1)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Aug 518 3 13 0 38 572 2
Sep 427 3 14 0 54 498 2
Oct 812 1 64 1 102 980 1
Government Data (J2.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Aug 1,199 16 12 0 71 1,298 0
Sep 1,331 5 6 1 256 1,599 0
Oct 2,076 23 138 0 201 2,438 0

International Macro Data (J2.3.1)

Not delivered via Nesstar - See section ‘International Data (J2.3)’ below for Beyond 20/20 sessions.

International Micro Data (J2.3.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Aug 39 0 28 0 54 121 0
Sep 73 0 13 0 24 110 0
Oct 113 1 36 0 92 242 0
Longitudinal Data (J2.4)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Aug 424 3 1 0 5 433 0
Sep 360 1 0 0 20 381 0
Oct 674 19 1 0 37 731 0
Qualitative Data (J2.5)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Aug 23 Not applicable 1 0 4 28 0
Sep 47 Not applicable 0 0 3 50 0
Oct 145 Not applicable 0 0 23 168 0

 

Access and Preservation (J2.1)

Data Collections Acquired
Not reported in Q1
Download Service: New and Updated Data and Documentation Prepared for Dissemination
Not reported in Q1

Nesstar Service: New and Updated Data and Documentation Prepared for Dissemination
Not reported in Q1

Use of Nesstar Service
Month No. of Analyses
Aug 231
Sep 63
Oct 821

New Catalogue Records Created
Not reported in Q1

 

Occasions when Data Updates not Made Available within 30 Working Days (Exception Reporting)

None

 

Occasions when Data not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)

None

 

Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)

None

 

Government Data (J2.2)

Large-scale Government Documentation Prepared for Dissemination
Not reported in Q1

 

Large-scale Government Documentation Prepared for Nesstar Service
Not reported in Q1  

 

Use of Nesstar Service
Month No. of Analyses
Aug 523
Sep 325
Oct 794

 

Occasions when Updates to Download Service Not Made Available within 30 Working Days (Exception Reporting)

None

 

Occasions when Data Not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)

None


Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)

None

 

Enhancements to Large-Scale Government Datasets
(Six Monthly Reporting)
Not reported in Q1  

 

Enhancements to Documentation (Six Monthly Reporting)
Not reported in Q1  

 

Teaching/Sampler Datasets Produced (Six Monthly Reporting)
Not reported in Q1

 

International Data (J2.3)

International Macro Data (J2.3.1)

 

New and Updated Data and Documentation
Not reported in Q1
Dataset Receipt and Processing to be Made Available to Users
Not reported in Q1
International Macro Data Usage
Month Institutions Accessing Service Sessions
Aug 71 9,032
Sep 70 5,614
Oct 79 7,175

International Micro Data (J2.3.2)

International Micro Datasets Documentation Prepared for Dissemination
Not reported in Q1
International Micro Datasets Acquired from Sister Archive on Behalf of Users
Not reported in Q1
Use of Nesstar Service
Month No. of Analyses
Aug 0
Sep 0
Oct 0

 

Occasions when Updates to Download Service not Made Available within 30 Working Days (Exception Reporting)

None

Occasions when Micro Data Acquired on Behalf of Sister Archives not Made Available within 15 Working Days of Receipt of Full and Complete Data and Documentation from the Sister Archive (Exception Reporting)

None

Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of Request (Exception Reporting)

None

 

Longitudinal (J2.4)

Longitudinal Data and Documentation Available for Dissemination
Not reported in Q1

 

Longitudinal Data and Data Documentation Available via Nesstar Service
Not reported in Q1

 

Use of Nesstar service
Month No. of Analyses
Aug 34
Sep 17
Oct 125

 

Occasions when Updates to Download Service not Made Available within 30 Working Days of Receipt of Full & Complete Data & Documentation (Exception Reporting)

None


Occasions when Updates to Nesstar Service not Made Available within 35 Working Days of Dataset Publication (Exception Reporting)

None

 

Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of Request (Exception Reporting)

None

Enhancements to Longitudinal Datasets
(Six Monthly Reporting)
Not reported in Q1

 

Enhancements to Documentation (Six Monthly Reporting)
Not reported in Q1

 

Teaching/Sampler Datasets Produced
(Six Monthly Reporting)
Not reported in Q1

 

Qualitative Data (J2.5)

Qualitative Data and Data Documentation Prepared for Dissemination
Not reported in Q1
Enhancements to Qualitative Datasets (Six Monthly Reporting)
Not reported in Q1
Enhancements to Documentation (Six Monthly Reporting)
Not reported in Q1
Accesses Brokered to Paper Collections Housed Elsewhere (Six Monthly Reporting)
Not reported in Q1
Teaching/Sampler Datasets Produced (Six Monthly Reporting)
Not reported in Q1

 

Occasions when Data on the Download Service was not Made Available within 35 Working Days of Receipt of Full & Complete Data & Documentation (Exception Reporting)

None

 

CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of a Full and Complete Request (Exception Reporting)

None

 

Infrastructure Services (J3)

User Support (J3.1)

Helpdesks (J3.1.1)

Enquiries
Service Enquiries Received Referrals Received Not Receiving Response Within 1 Working Day
  Aug Sep Oct Aug Sep Oct Aug Sep Oct
Central 174 138 222 1 2 0 0 1 0
Government 23 17 37 6 4 9 0 0 0
International 28 16 27 2 2 3 0 0 0
Longitudinal 14 3 9 0 0 0 0 0 0
Qualidata 10 11 21 0 0 0 0 0 0
Total 249 185 316 9 8 12 0 1 0

 

Resolution Time
Service Unresolved After 5 Days Unresolved After 20 Days
  Aug Sep Oct Aug Sep Oct
Central 7 4 6 0 1 0
Government 0 0 1 1 0 1
International 2 0 2 0 0 0
Longitudinal 2 1 0 1 0 0
Qualidata 1 0 0 0 0 0
Total 12 5 9 2 1 1
Periods when the Helpdesk Systems were Unavailable (Exception Reporting)
None

 

Occasions when Resolution of 90% of Queries were Not Made within 5 Working Days (Exception Reporting)
None

 

Occasions when Resolution of 90% of Queries were Not Made within 5 Working Days (Exception Reporting)
None

 

Occasions when Resolution of 95% of Queries were Not Made within 20 Working Days (Exception Reporting)
None

User Registration (J3.1.2)

New User Registrations
Month No. of Census/ESDS One-Stop Registrations Eligible for ESDS No. of One-Stop Registrations Handled by ESDS
Aug 846 671
Sep 853 607
Oct 3,247 1,983

Total ESDS/Census registered users at end of quarter = 46,703

 

Number of Registrations Not Completed within 2 Working Days of Receipt of Completed Registration Materials (Exception Reporting)
None

 



Documentation, Support Materials and Training (J3.2)

Documentation and Support Materials (J3.2.1) (Annual Reporting)

Not reported in Q1

 

Training (J3.2.2)
Date Type No. of Attendees Service User Perception
Content1 Usefulness2
07/08/2007 Workshop 6 All    
19/09/2007 Workshop 12 Government 4.55 4.45
16/10/2007 Workshop 15 Longitudinal 4.78 3.28
18/10/2007 Workshop 8 All 3.8 3.8
30/10/2007 Workshop 26 Government 4.1 4.45

1 Average content value, based on scores from:

1=Content not appropriate to needs, to 5=Content highly appropriate to needs

2 Average usefulness value, based on scores from:

1= not useful, to 5 =very useful

 

Promotion, Marketing and User Relationships (J3.3) (Annual reporting)

Publicity Material
Not reported in Q1

 

No. of Messages Sent to Mailing Lists maintained by ESDS via the ESDS web site 2006/07
Not reported in Q1

 

 

User and Representative Meetings 2006/07
Not reported in Q1

 

Conferences/Professional Meetings 2006/07
Not reported in Q1

 

 

 

Newsletters/Promotional Articles 2006/07
Not reported in Q1

 

 

Technical and Operational Support (J3.4)

Systems Support and Machine Operation (J3.4.1)

Machine Downtime
Computer Month Breaks Mins Availability (%)
UKDA - NESSTAR Aug 1 2 100
Sep 0 0 100
Oct 4 32 99.93
UKDA - FTP Download Aug 0 0 100
Sep 0 0 100
Oct 0 0 100
UKDA - Dissemination/ Preservation Aug 0 0 100
Sep 0 0 100
Oct 3 28 99.94
UKDA- Database Registration Aug 0 0 100
Sep 0 0 100
Oct 2 21 99.95
UKDA - Web Delivery Aug 5 12 99.97
Sep 0 0 100
Oct 1 20 99.96
MIMAS – ESDSw1 (web server) Aug 0 0 100
Sep 0 0 100
Oct 1 6 99.99
MIMAS – ESDSw2 (web server) Aug 0 0 100
Sep 0 0 100
Oct 0 0 100
MIMAS – ESDSsql1 (database server) Aug 0 0 100
Sep 0 0 100
Oct 0 0 100


Service Response Times for Single-Term Searches
Month Sample No. Avg (secs) Max (secs) % over 5 secs
Aug 89,638 0.12 29.75 0.11
Sep 47,463 0.1 13.2 0.03
Oct 56,662 0.1 16 0.02

 

Network Connectivity (J3.4.2)

LAN Availability (%)

UKDA
Month Breaks Mins Availability (%)
Aug 0 0 100
Sep 0 0 100
Oct 0 0 100

 

MIMAS
Month Breaks Mins Availability (%)
Aug 0 0 100
Sep 0 0 100
Oct 0 0 100

 

Periods of Congestion

None