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February 2007 - April 2007

ESDS

Data Services (J2)

Summary of Dataset Supply Requests by Delivery Method

Access and Preservation (J2.1)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Feb 670 0 23 1 165 859 29
Mar 914 0 33 2 188 1,137 12
Apr 750 3 15 0 62 830 7
Government Data (J2.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Feb 1,705 25 4 0 167 1,901 0
Mar 2,476 50 5 2 733 3,266 0
Apr 2,059 35 39 0 331 2,464 0

International Micro Data (J2.3.1)

Delivered by Beyond 20/20. See section J2.3 below for usage data.

International Micro Data (J2.3.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Feb 54 0 20 0 8 82 0
Mar 52 1 59 2 139 253 0
Apr 47 0 124 0 221 392 0
Longitudinal Data (J2.4)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Feb 516 1 1 0 39 557 1
Mar 660 0 0 0 62 722 0
Apr 474 1 0 0 55 530 0
Qualitative Data (J2.5)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Feb 60 N/A 3 0 2 65 2
Mar 73 N/A 0 0 6 79 0
Apr 64 N/A 2 0 7 73 1

 

Access and Preservation (J2.1)

Data Collections Acquired
Month No. of Collections
Feb 11
Mar 20
Apr 19

 

Download Service: New and Updated Data and Documentation Prepared for Dissemination
Month New Updated
Feb 8 3
Mar 3 0
Apr 4 3

Nesstar Service: New and Updated Data and Documentation Prepared for Dissemination
Month New Updated
Feb 0 0
Mar 1 1
Apr 0 0

Use of Nesstar Service
Month No. of Analyses
Feb 1,334
Mar 81
Apr 172

New Catalogue Records Created
Month No.
Feb 7
Mar 19
Apr 16

 

Occasions when Data Updates not Made Available within 30 Working Days (Exception Reporting)

None

 

Occasions when Data not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)

None

 

Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)

None

 

Government Data (J2.2)

Large-scale Government Documentation Prepared for Dissemination
Month New Updated
Feb 2 0
Mar 3 0
Apr 5 0

 

Large-scale Government Documentation Prepared for Nesstar Service
Month New Updated
Feb 1 0
Mar 1 0
Apr 1 0

 

Use of Nesstar Service
Month No. of Analyses
Feb 1,333
Mar 1,100
Apr 868

 

Occasions when Updates to Download Service Not Made Available within 30 Working Days (Exception Reporting)

None

 

Occasions when Data Not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)

None


Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)

None


Enhancements to Large-Scale Government Datasets
(Six Monthly Reporting)

Not reported in Q3

 

Enhancements to Documentation (Six Monthly Reporting)

Not reported in Q3

 

Teaching datasets produced
None

 

International Data (J2.3)

International Macro Data (J2.3.1)

 

 New and Updated Data and Documentation
Month New Updated
Feb 1 8
Mar 0 15
Apr 0 9
Dataset Receipt and Processing to be Made Available to Users
Month No. of Datasets No. not Made Available to Users Within 20 wkg days
Feb 6 0
Mar 11 1
Apr 4 0
International Macro Data Usage
Month Institutions Accessing Service Sessions
Feb 78 10,853
Mar 82 14,967
Apr 86 13,137

International Micro Data (J2.3.2)

International Micro Datasets Documentation Prepared for Dissemination
Month New Updated
Feb 1 1
Mar 6 0
Apr 0 0
International Micro Datasets Acquired from Sister Archive on Behalf of Users
Month No. of Datasets
Feb 25
Mar 71
Apr 257
Use of Nesstar Service
Month No. of Analyses
Feb 0
Mar 2
Apr 2

 

Occasions when Updates to Download Service not Made Available within 30 Working Days (Exception Reporting)

None

Occasions when Micro Data Acquired on Behalf of Sister Archives not Made Available within 15 Working Days of Receipt of Full and Complete Data and Documentation from the Sister Archive (Exception Reporting)

None

Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of Request (Exception Reporting)

None

 

Longitudinal (J2.4)

Longitudinal Data and Documentation Available for Dissemination
Month New Updated
Feb 4 2
Mar 4 2
Apr 3 0

 

Longitudinal Data and Data Documentation Available via Nesstar Service
Month New Updated
Feb 0 0
Mar 1 1
Apr 0 0

 

Use of Nesstar service
Month No. of Analyses
Feb 158
Mar 32
Apr 7

 

Occasions when Updates to Download Service not Made Available within 30 Working Days of Receipt of Full & Complete Data & Documentation (Exception Reporting)

None


Occasions when Updates to Nesstar Service not Made Available within 35 Working Days of Dataset Publication (Exception Reporting)

None

 

Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of Request (Exception Reporting)

None

 

Enhancements to Longitudinal Datasets
(Six Monthly Reporting)

Not reported in Q3

 
Enhancements to Documentation (Six Monthly Reporting)

Not reported in Q3

 

DatasetsTeaching/Sampler Datasets Produced
(Six Monthly Reporting)

Not reported in Q3

 

 

Qualitative Data (J2.5)

 

Qualitative Data and Data Documentation Prepared for Dissemination
Month New Updated
Feb 3 0
Mar 0 0
Apr 1 0

 

Enhancements to Qualitative Datasets (Six Monthly Reporting)

Not reported in Q3

 

Enhancements to Documentation (Six Monthly Reporting)

Not reported in Q3

 

Accesses Brokered to Paper Collections Housed Elsewhere(Six Monthly Reporting)

Not reported in Q3

 

Teaching/Sampler Datasets Produced(Six Monthly Reporting)

Not reported in Q3

 

Occasions when Data on the Download Service was not Made Available within 35 Working Days of Receipt of Full & Complete Data & Documentation (Exception Reporting)

None

 

CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of a Full and Complete Request (Exception Reporting)

None

 

Infrastructure Services (J3)

User Support (J3.1)

Helpdesks (J3.1.1)

Enquiries
Service Enquiries Received Referrals Received Not Receiving Response Within 1 Working Day
  Feb Mar Apr Feb Mar Apr Feb Mar Apr
Central 170 187 155 0 0 0 0 0 0
Government 29 37 18 4 5 1 0 0 0
International 19 30 22 1 1 2 0 0 0
Longitudinal 9 6 4 0 0 0 0 0 0
Qualidata 13 18 8 0 0 0 0 0 0
Total 240 278 207 5 6 3 0 0 0

 

Resolution
Service Unresolved After 5 Days Unresolved After 20 Days
  Feb Mar Apr Feb Mar Apr
Central 4 4 4 2 1 1
Government 4 3 1 2 1 0
International 0 0 0 0 0 0
Longitudinal 0 0 0 0 0 0
Qualidata 0 0 0 0 0 0
Total 8 7 5 4 2 1

 

Periods when the Helpdesk Systems were Unavailable (Exception Reporting)

None

 

 

Occasions when Resolution of 90% of Queries were Not Made within 5 Working Days (Exception Reporting)
Date of Receipt Date made Available
06/02/2007 20/04/2007
07/02/2007 01/05/2007
11/04/2007 18/04/2007

Occasions when Resolution of 95% of Queries were Not Made within 20 Working Days (Exception Reporting)
Date of Receipt Date made Available
06/02/2007 20/04/2007
07/02/2007 01/05/2007

User Registration (J3.1.2)

 

New User Registrations
Month No. of Census/ESDS One-Stop Registrations Eligible for ESDS No. of One-Stop Registrations Handled by ESDS
Feb 2,834 1,732
Mar 2,419 1,760
Apr 1,582 1,265

Total ESDS/Census registered users at end of quarter = 46,542

 

Number of Registrations Not Completed within 2 Working Days of Receipt of Completed Registration Materials (Exception Reporting)

None



Documentation, Support Materials and Training (J3.2)

Documentation and Support Materials (J3.2.1) (Annual Reporting)

Not reported in Q3

 

Training (J3.2.2)
Date Type No. of Attendees Service User Perception
Content1 Usefulness2
21/02/2007 Workshop 18 Longitudinal 4.4 4.4
07/03/2007 Workshop 20 International 4.17 4.19
09/03/2007 Conference 61 All  ~  ~
02/04/2007 Workshop 18 Government 4.6 4.55
25/04/2007 Workshop  ~ International  ~  ~

1 Average content value, based on scores from:

1=Content not appropriate to needs, to 5=Content highly appropriate to needs

2 Average usefulness value, based on scores from:

1= not useful, to 5 =very useful

 

Promotion, Marketing and User Relationships (J3.3) (Annual reporting)

Publicity Material
Not reported in Q3

 

No. of Messages Sent to Mailing Lists maintained by ESDS via the ESDS web site
Not reported in Q3

 

User and Representative Meetings
Not reported in Q3

 

Conferences/Professional Meetings
Not reported in Q3

 

Newsletters/Promotional Articles
Not reported in Q3

 

Technical and Operational Support (J3.4)

Systems Support and Machine Operation (J3.4.1)

Machine Downtime
Month Computer Breaks Mins Availability (%)
UKDA - NESSTAR Feb 2 5 99.99
Mar 1 2 100
Apr 2 7 99.98
UKDA - FTP Download Feb 0 0 100
Mar 0 0 100
Apr 2 7 99.98
UKDA - Dissemination/ Preservation Feb 2 6 99.99
Mar 0 0 100
Apr 2 6 99.99
UKDA- Database Registration Feb 2 5 99.99
Mar 1 12 99.97
Apr 2 5 99.99
UKDA - Web Delivery Feb 2 5 99.99
Mar 0 0 100
Apr 2 6 99.99
MIMAS – ESDSw1 (web server) Feb 0 0 100
Mar 0 0 100
Apr 1 7 99.98
MIMAS – ESDSw2 (web server) Feb 0 0 100
Mar 0 0 100
Apr 1 7 99.98
MIMAS – ESDSsql1 (database server) Feb 0 0 100
Mar 0 0 100
Apr 1 18 99.96


Service Response Times for Single-Term Searches
Month Sample No. Ave (secs) Max (secs) % over 5 secs
Feb 908 0.43 4.80 0
Mar 1,285 0.29 3.30 0
Apr 202 0.42 3.60 0

 

Network Connectivity (J3.4.2)

LAN Availability (%)

UKDA
Month Breaks Mins Availability (%)
Feb 0 0 100
Mar 0 0 100
Apr 0 0 100

 

MIMAS
Month Breaks Mins Availability (%)
Feb 0 0 100
Mar 1 15 99.97
Apr 0 0 100

 

Periods of Congestion

None