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November 2006 - January 2006

ESDS

Data Services (J2)

Summary of Dataset Supply Requests by Delivery Method

Access and Preservation (J2.1)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Nov 1,049 0 38 4 134 1,225 11
Dec 713 2 19 0 66 800 7
Jan 785 2 26 1 193 1,007 16
Government Data (J2.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Nov 2,232 18 14 0 483 2,747 0
Dec 1,801 6 15 0 222 2,044 0
Jan 1,997 30 11 3 460 2,501 0
International Micro Data (J2.3.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Nov 32 0 48 6 481 567 0
Dec 5 0 7 0 12 24 0
Jan 32 0 33 4 259 328 0
Longitudinal Data (J2.4)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Nov 516 6 0 1 27 550 0
Dec 383 4 0 0 29 416 0
Jan 393 4 6 1 36 440 0
Qualitative Data (J2.5)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Nov 148 N/A 1 0 6 155 0
Dec 30 N/A 0 0 11 41 0
Jan 62 N/A 3 0 13 78 0

 

Access and Preservation (J2.1)

Data Collections Acquired
Month No. of Collections
Nov 27
Dec 10
Jan 19

 

Download Service: New and Updated Data and Documentation Prepared for Dissemination
Month New Updated
Nov 11 0
Dec 0 0
Jan 1 0

Nesstar Service: New and Updated Data and Documentation Prepared for Dissemination
Month New Updated
Nov 0 0
Dec 0 0
Jan 0 0

Use of Nesstar Service
Month No. of Analyses
Nov 18
Dec 32
Jan 143

New Catalogue Records Created
Month No.
Nov 37
Dec 20
Jan 18

 

Occasions when Data Updates not Made Available within 30 Working Days (Exception Reporting)

None

 

Occasions when Data not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)

None

 

Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)
Month No.
Nov 7
Dec 0
Jan 0

 

Government Data (J2.2)

Large-scale Government Documentation Prepared for Dissemination
Month New Updated
Nov 4 0
Dec 7 4
Jan 0 0

 

Large-scale Government Documentation Prepared for Nesstar Service
Month New Updated
Nov 5 0
Dec 2 2
Jan 0 0

 

Use of Nesstar Service
Month No. of Analyses
Nov 721
Dec 677
Jan 678

 

Occasions when Updates to Download Service Not Made Available within 30 Working Days (Exception Reporting)

None

 

Occasions when Data Not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)

None


Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)

None

 

 Enhancements to Large-Scale Government Datasets (Six Monthly Reporting)
Month B to A B to A* A to A* Other
Aug 0 0 0 0
Sep 0 0 0 0
Oct 0 0 0 0
Nov 0 1 5 0
Dec 0 5 2 0
Jan 0 0 0 0

 

 Enhancements to Documentation (Six Monthly Reporting)
Month B to A B to A* A to A* Other
Aug 0 0 0 0
Sep 0 0 0 0
Oct 0 0 0 0
Nov 0 0 5 6
Dec 0 0 10 14
Jan 0 0 5 8

 

Teaching datasets produced
None

 

International Data (J2.3)

International Macro Data (J2.3.1)

 

 New and Updated Data and Documentation
Month New Updated
Nov 1 6
Dec 0 8
Jan 2 15
Dataset Receipt and Processing to be Made Available to Users
Month No. of Datasets No. not Made Available to Users Within 20 wkg days
Nov 5 0
Dec 6 0
Jan 11 1
International Macro Data Usage
Month Institutions Accessing Service Sessions
Nov 82 8,197
Dec 79 5,563
Jan 76 6,740

International Micro Data (J2.3.2)

International Micro Datasets Documentation Prepared for Dissemination
Month New Updated
Nov 18 0
Dec 17 0
Jan 1 0
International Micro Datasets Acquired from Sister Archive on Behalf of Users
Month No. of Datasets
Nov 63
Dec 16
Jan 41
Use of Nesstar Service
Month No. of Analyses
Nov 2
Dec 0
Jan 0

 

Occasions when Updates to Download Service not Made Available within 30 Working Days (Exception Reporting)

None

Occasions when Micro Data Acquired on Behalf of Sister Archives not Made Available within 15 Working Days of Receipt of Full and Complete Data and Documentation from the Sister Archive (Exception Reporting)

None

Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of Request (Exception Reporting)

None

 

Longitudinal (J2.4)

Longitudinal Data and Documentation Available for Dissemination
Month New Updated
Nov 4 2
Dec 0 0
Jan 3 2

 

Longitudinal Data and Data Documentation Available via Nesstar Service
Month New Updated
Nov 0 0
Dec 0 0
Jan 0 0

 

Use of Nesstar service
Month No. of Analyses
Nov 74
Dec 30
Jan 65

 

Occasions when Updates to Download Service not Made Available within 30 Working Days of Receipt of Full & Complete Data & Documentation (Exception Reporting)

None


Occasions when Updates to Nesstar Service not Made Available within 35 Working Days of Dataset Publication (Exception Reporting)

None

 

Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of Request (Exception Reporting)

None

 

 Enhancements to Longitudinal Datasets (Six Monthly Reporting)
Month B to A B to A* A to A* Other
Aug 0 0 0 0
Sep 0 0 0 0
Oct 0 0 0 0
Nov 0 0 0 0
Dec 0 0 0 0
Jan 0 0 1 0

 

 Enhancements to Documentation (Six Monthly Reporting)
Month B to A B to A* A to A* Other
Aug 0 0 0 0
Sep 0 0 0 0
Oct 0 0 0 0
Nov 0 1 2 4
Dec 0 0 0 0
Jan 0 0 1 12

Teaching/Sampler Datasets Produced (Six Monthly Reporting)
None

 

Qualitative Data (J2.5)

 

Qualitative Data and Data Documentation Prepared for Dissemination
Month New Updated
Nov 20 0
Dec 15 0
Jan 2 0

 

Enhancements to Qualitative Datasets (Six Monthly Reporting)
Month No. of Enhancements
Aug 1
Sep 0
Oct 0
Nov 1
Dec 0
Jan 0

 

Enhancements to Documentation (Six Monthly Reporting)
Month UKDA
Aug 0
Sep 0
Oct 0
Nov 1
Dec 0
Jan 0

 

Accesses Brokered to Paper Collections Housed Elsewhere (Six Monthly Reporting)
Month UKDA
Aug 12
Sep 2
Oct 0
Nov 1
Dec 0
Jan 0

 

Teaching/Sampler Datasets Produced (Six Monthly Reporting)
Month Dataset Description
Sep 5057 NCRM Summer School

 

Occasions when Data on the Download Service was not Made Available within 35 Working Days of Receipt of Full & Complete Data & Documentation (Exception Reporting)

None

 

CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of a Full and Complete Request (Exception Reporting)

None

 

Infrastructure Services (J3)

User Support (J3.1)

Helpdesks (J3.1.1)

Enquiries
Service Enquiries received Referrals received Not Receiving Response Within 1 Working Day
  Nov Dec Jan Nov Dec Jan Nov Dec Jan
Central 205 138 203 0 0 1 0 0 0
Government 17 11 21 1 3 6 0 0 1
International 37 14 24 1 0 2 31 12 17
Longitudinal 8 8 2 0 0 0 0 0 0
Qualidata 22 14 11 0 0 0 0 0 0
Total 289 185 261 2 3 9 31 12 18

 

Resolution
Service Unresolved After 5 Days Unresolved After 20 Days
  Nov Dec Jan Nov Dec Jan
Central 6 3 3 1 1 2
Government 1 0 1 1 1 0
International 4 1 1 1 0 0
Longitudinal 1 0 0 0 0 0
Qualidata 0 0 0 0 0 0
Total 12 4 5 3 2 2

 

Periods when the Helpdesk Systems were Unavailable (Exception Reporting)

None

 

 

Occasions when Resolution of 90% of Queries were Not Made within 5 Working Days (Exception Reporting)
Date of Receipt Date made Available
20/11/2006 28/11/2006
29/11/2006 11/12/2006

Occasions when Resolution of 95% of Queries were Not Made within 20 Working Days (Exception Reporting)
Date of Receipt Date made Available
13/12/2006 01/02/2007

User Registration (J3.1.2)

 

New User Registrations
Month No. of Census/ESDS One-Stop Registrations Eligible for ESDS No. of One-Stop Registrations Handled by ESDS
Nov 3,033 1,571
Dec 1,455 859
Jan 2,150 999

Total ESDS/Census registered users at end of quarter = 43,639

 

Number of Registrations Not Completed within 2 Working Days of Receipt of Completed Registration Materials (Exception Reporting)

None



Documentation, Support Materials and Training (J3.2)

Documentation and Support Materials (J3.2.1) (Annual Reporting)

Not reported in Q2

 

Training (J3.2.2)
Date Type No. of Attendees Service User Perception
Content1 Usefulness2
12/10/2006 Workshop 19 International 4 3.67
25/10/2006 Workshop 17 International 4.18 3.67
30/10/2006 Workshop 6 International 4.17 4
01/11/2006 workshop 8 Government 5 4.63
30/11/2006 Workshop Not reported  Longitudinal Not reported Not reported
08/12/2006 Workshop 17 Government 4.4 4.7
19/01/2007 Workshop 12 Government 4.33 4.33
31/01/2007 Workshop Not reported  International Not reported Not reported

1 Average content value, based on scores from:

1=Content not appropriate to needs, to 5=Content highly appropriate to needs

2 Average usefulness value, based on scores from:

1= not useful, to 5 =very useful

 

Promotion, Marketing and User Relationships (J3.3) (Annual reporting)

Publicity Material
Not reported in Q2

 

No. of Messages Sent to Mailing Lists maintained by ESDS via the ESDS web site
Not reported in Q2

 

User and Representative Meetings
Not reported in Q2

 

Conferences/Professional Meetings
Not reported in Q2

 

Newsletters/Promotional Articles
Not reported in Q2

 

Technical and Operational Support (J3.4)

Systems Support and Machine Operation (J3.4.1)

Machine Downtime
Month Computer Breaks Mins Availability (%)
UKDA - NESSTAR Nov 3 6 99.99
Dec 4 636 98.58
Jan 5 2,068 95.37
UKDA - FTP Download Nov 1 5 99.99
Dec 1 633 98.58
Jan 1 2061 95.38
UKDA - Dissemination/ Preservation Nov 0 0 100
Dec 0 0 100
Jan 0 0 100
UKDA- Database Registration Nov 0 0 100
Dec 1 630 98.59
Jan 1 2,064 95.38
UKDA - Web Delivery Nov 2 5 99.99
Dec 1 641 98.56
Jan 1 2,065 95.37
MIMAS – ESDSw1 (web server) Nov 1 3 99.99
Dec 1 3 99.99
Jan 0 0 100
MIMAS – ESDSw2 (web server) Nov Not in service this month
Dec Not in service this month
Jan Not in service this month
MIMAS – ESDSsql1 (database server) Nov 0 0 100
Dec 0 0 100
Jan 0 0 100


Service Response Times for Single-Term Searches
Month Sample No. Ave (secs) Max (secs) % over 5 secs
Nov 878 0.86 8.4 1.48
Dec 1,452 0.78 22.5 1.24
Jan 1,451 0.89 19.8 2.62

 

Network Connectivity (J3.4.2)

LAN Availability (%)

UKDA
Month Breaks Mins Availability (%)
Nov 0 0 100
Dec 1 10 99.98
Jan 0 0 100

 

MIMAS
Month Breaks Mins Availability (%)
Nov 0 0 100
Dec 0 0 100
Jan 0 0 100

 

Periods of Congestion
Month Breaks Mins
Nov 0 0
Dec 0 0
Jan 1 23