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August 2006 - October 2006

ESDS

Data Services (J2)

Summary of Dataset Supply Requests by Delivery Method

Access and Preservation (J2.1)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Aug 950 0 26 0 81 1,057 17
Sep 894 0 13 0 58 965 11
Oct 1,092 7 29 1 66 1,195 11
Government Data (J2.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Aug 1,973 5 9 0 206 2,193 0
Sep 1,536 18 9 0 162 1,725 0
Oct 2,373 32 22 2 374 2,803 0
International Micro Data (J2.3.2)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Aug 36 0 17 2 29 84 0
Sep 13 0 25 3 247 247 0
Oct 11 4 25 3 29 29 1
Longitudinal Data (J2.4)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Aug 685 0 3 4 37 729 0
Sep 466 0 7 1 8 482 0
Oct 640 2 1 1 36 680 0
Qualitative Data (J2.5)
Month No. of Requests Guest FTP CD-ROM/DVD Other Access TOTAL Legacy for Download
Web Nesstar
Aug 63 N/A 1 0 16 80 0
Sep 127 N/A 5 0 6 138 0
Oct 179 N/A 0 1 1 181 0

 

Access and Preservation (J2.1)

Data Collections Acquired
Aug 19
Sep 17
Oct 22

 

Download Service: New and Updated Data and Documentation Prepared for Dissemination
Month New Updated
Aug 29 16
Sep 6 0
Oct 6 0

Nesstar Service: New and Updated Data and Documentation Prepared for Dissemination
Month New Updated
Aug 2 0
Sep 0 0
Oct 0 0

Use of Nesstar Service
Month No. of Analyses
Aug 7
Sep 12
Oct 60

New Catalogue Records Created
Month No.
Aug 17
Sep 31
Oct 18

 

Occasions when Data Updates not Made Available within 30 Working Days (Exception Reporting)

None

 

Occasions when Data not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)

None

 

Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)

None

 

Government Data (J2.2)

Large-scale Government Documentation Prepared for Dissemination
Month New Updated
Aug 27 22
Sep 10 1
Oct 9 0

 

Large-scale Government Documentation Prepared for Nesstar Service
Month New Updated
Aug 14 14
Sep 6 0
Oct 0 0

 

Use of Nesstar Service
Month No. of Analyses
Aug 381
Sep 225
Oct 335

 

Occasions when Updates to Download Service Not Made Available within 30 Working Days (Exception Reporting)

None

 

Occasions when Data Not Made Available on Nesstar within 35 Working Days of Release (Exception Reporting)

None


Occasions when CD-ROM/DVD/Guest FTP Data were Not Disseminated within 15 Working Days (Exception Reporting)

None

 

Enhancements to Large-Scale Government Datasets (Six Monthly Reporting)
Not reported in Q1

 

Enhancements to Documentation (Six Monthly Reporting)
Not reported in Q1

Teaching datasets produced
None

 

International Data (J2.3)

International Macro Data (J2.3.1)

 New and Updated Data and Documentation
Month New Updated
Aug 0 13
Sep 0 6
Oct 2 6
Dataset Receipt and Processing to be Made Available to Users
Month No. of Datasets No. not Made Available to Users Within 20 wkg days
Aug 13 0
Sep 6 0
Oct 6 0
International Macro Data Usage
Month Institutions Accessing Service Sessions
Aug 67 8,180
Sep 68 4,930
Oct 83 6,490

International Micro Data (J2.3.2)

International Micro Datasets Documentation Prepared for Dissemination
Month New Updated
Aug 0 0
Sep 2 0
Oct 3 0

International Micro Datasets Acquired from Sister Archive on Behalf of Users
Month No. of Datasets
Aug 23
Sep 31
Oct 34

 

Use of Nesstar Service
Month No. of Analyses
Aug 2
Sep 5
Oct 10

 

Occasions when Updates to Download Service not Made Available within 30 Working Days (Exception Reporting)

None

Occasions when Micro Data Acquired on Behalf of Sister Archives not Made Available within 15 Working Days of Receipt of Full and Complete Data and Documentation from the Sister Archive (Exception Reporting)

None

Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of Request (Exception Reporting)

None

 

Longitudinal (J2.4)

Longitudinal Data and Documentation Available for Dissemination
Month New Updated
Aug 3 0
Sep 0 0
Oct 2 1

 

Longitudinal Data and Data Documentation Available via Nesstar Service
Month New Updated
Aug 1 0
Sep 0 0
Oct 0 0

 

Use of Nesstar service
Month No. of Analyses
Aug 85
Sep 119
Oct 94

 

Occasions when Updates to Download Service not Made Available within 30 Working Days of Receipt of Full & Complete Data & Documentation (Exception Reporting)

None


Occasions when Updates to Nesstar Service not Made Available within 35 Working Days of Dataset Publication (Exception Reporting)

None

 

Occasions when CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of Request (Exception Reporting)

None

 

Enhancements to Longitudinal Datasets (Six Monthly Reporting)
Not reported in Q1

 

Enhancements to Documentation (Six Monthly Reporting)
Not reported in Q1

 

Teaching/Sampler Datasets Produced (Six Monthly Reporting)
Not reported in Q1

 

Qualitative Data (J2.5)

Qualitative Data and Data Documentation Prepared for Dissemination
Month New Updated
Aug 3 0
Sep 10 0
Oct 9 0

 

Enhancements to Qualitative Datasets (Six Monthly Reporting)
Not reported in Q1

 

Enhancements to Documentation (Six Monthly Reporting)
Not reported in Q1

 

Teaching/Sampler Datasets Produced (Six Monthly Reporting)
Not reported in Q1


Accesses Brokered to Paper Collections Housed Elsewhere
Not reported in Q1

 

Occasions when Data on the Download Service was not Made Available within 35 Working Days of Receipt of Full & Complete Data & Documentation (Exception Reporting)

None

 

CD-ROM/DVD/Guest FTP Delivery of Data not Made within 15 Working Days of a Full and Complete Request (Exception Reporting)

None

 

Infrastructure Services (J3)

User Support (J3.1)

Helpdesks (J3.1.1)

Enquiries
Service Enquiries received Referrals received Not Receiving Response Within 1 Working Day
  Aug Sep Oct Aug Sep Oct Aug Sep Oct
Central 170 167 191 0 3 0 0 0 1
Government 34 22 25 7 4 4 0 0 0
International 24 25 30 2 0 2 0 0 0
Longitudinal 8 8 4 0 0 0 0 0 0
Qualidata 9 25 21 0 1 0 0 0 0
Total 245 247 271 9 8 6 0 0 1

 

Resolution
Service Unresolved After 5 Days Unresolved After 20 Days
  Aug Sep Oct Aug Sep Oct
Central 8 6 4 2 3 0
Government 2 1 4 3 0 0
International 1 0 2 1 0 0
Longitudinal 0 4 0 0 2 0
Qualidata 0 0 0 0 0 0
Total 11 11 10 6 5 0

 

Periods when the Helpdesk Systems were Unavailable (Exception Reporting)

None

 

Occasions when Resolution of 90% of Queries were Not Made within 5 Working Days (Exception Reporting)

None

 

Occasions when Resolution of 95% of Queries were Not Made within 20 Working Days (Exception Reporting)

None

 

User Registration (J3.1.2)

 

Individual User Registrations
Month New Users
Aug 977
Sep 1,158
Oct 3,226

Total registrations at end of quarter = 40,469

 

Number of Registrations Not Completed within 2 Working Days of Receipt of Completed Registration Materials (Exception Reporting)

None



Documentation, Support Materials and Training (J3.2)

Documentation and Support Materials (J3.2.1) (Annual Reporting)

Not reported in Q1

 

Training (J3.2.2)
Date Type No. of Attendees Service User Perception
Content Usefulness
13/09/2006 Workshop 30 Qualidata 3.83 3.83
20/09/2006 Workshop 33 All 3.75 3.95
28/09/2006 Workshop 32 Qualidata 4.36 4.21
12/10/2006 Workshop  ~ International  ~  ~
17/10/2006 Workshop 15 Longitudinal 3 3.44
25/10/2006 Workshop  ~ International  ~  ~
30/10/2006 Workshop  ~ International  ~  ~

 

Promotion, Marketing and User Relationships (J3.3) (Annual reporting)

Publicity Material
Not reported in Q1

 

No. of Messages Sent to Mailing Lists maintained by ESDS via the ESDS web site
Not reported in Q1

 

User and Representative Meetings
Not reported in Q1

 

Conferences/Professional Meetings
Not reported in Q1

 

Newsletters/Promotional Articles
Not reported in Q1

 

Technical and Operational Support (J3.4)

Systems Support and Machine Operation (J3.4.1)

Machine Downtime
Month Computer Breaks Mins Availability (%)
UKDA - NESSTAR Aug 2 4 99.99
Sep 0 0 100
Oct 0 0 100
UKDA - FTP Download Aug 0 0 100
Sep 0 0 100
Oct 0 0 100
UKDA - Dissemination/ Preservation Aug 0 0 100
Sep 0 0 100
Oct 0 0 100
UKDA- Database Registration Aug 1 2 100 a
Sep 1 2 100 a
Oct 1 2 100 a
UKDA - Web Delivery Aug 3 192 99.57
Sep 1 3 99.99
Oct 1 3 99.99
MIMAS – ESDSw1 (web server) Aug 0 0 99.87
Sep 0 0 99.8
Oct 0 0 99.45
MIMAS – ESDSw2 (web server) Aug 0 0 99.87
Sep 0 0 99.8
Oct 0 0 99.45
MIMAS – ESDSsql1 (database server) Aug 0 0 100
Sep 0 0 100
Oct 0 0 100

a) To 2 decimal places

Service Response Times for Single-Term Searches
Month Sample No. Ave (secs) Max (secs) % over 5 secs
Aug 576 1.44 9.68 3.3
Sep 593 1.24 10.48 1.52
Oct 588 0.84 13.37 1.36

 

Network Connectivity (J3.4.2)

LAN Availability (%)

UKDA
Month Breaks Mins Availability (%)
Aug 0 0 100
Sep 0 0 100
Oct 0 0 100

MIMAS
Month Breaks Mins Availability (%)
Aug 0 0 100
Sep 0 0 100
Oct 1 5 99.99