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February 2006 - April 2006

Tables of Performance Data for ESDS

Data Services (J2)

Dataset supply requests by delivery method summary

Access and Preservation (J2.1)
Month Number of requests Guest FTP CD-ROM/DVD Other access Total Legacy for download
Web Nesstar
Feb 1,393 10 41 3 132 1,579 7
Mar 1,287 3 19 3 145 1,457 15
Apr 953 7 13 1 108 1,082 3
Government Data (J2.2)
Month Number of requests Guest FTP CD-ROM/DVD Other access Total Legacy for download
Web Nesstar
Feb 1,917 45 9 6 1,035 3,012 1
Mar 2,600 84 11 2 309 3,006 1
Apr 1,636 87 2 1 422 2,148 0
International Micro Data (J2.3.2)
Month Number of requests Guest FTP CD-ROM/DVD Other access Total Legacy for download
Web Nesstar
Feb 14 8 94 6 39 139 0
Mar 52 0 58 1 49 108 0
Apr 49 0 40 0 88 128 0
Longitudinal Data (J2.4)
Month Number of requests Guest FTP CD-ROM/DVD Other access Total Legacy for download
Web Nesstar
Feb 893 6 2 0 39 940 0
Mar 606 11 1 0 81 699 0
Apr 441 1 0 0 24 466 0
Qualitative Data (J2.5)
Month Number of requests Guest FTP CD-ROM/DVD Other access Total Legacy for download
Web Nesstar
Feb 118   1 0 10 129 0
Mar 99   1 0 15 115 0
Apr 68   2 0 11 81 0

 

Access and Preservation (J2.1)

Data collections acquired
Feb 25
Mar 18
Apr 9

 

Download Service: New and Updated Data + Documentation prepared for dissemination
Month New Updated
Feb 14 4
Mar 5 1
Apr 3 1

Download Service: New and Updated Data + Documentation prepared for Nesstar
Month New Updated
Feb 3 0
Mar 1 0
Apr 0 0

 

New Catalogue entries created
Feb 25
Mar 8
Apr 12

 

Occasions when data updates not made available within 30 working days

None

 

Occasions when data not made available on Nesstar within 35 working days of release

None

 

Occasions when CD-ROM/DVD/Guest FTP data were not disseminated within 15 working days

None

 

Use of Nesstar service
Month Number of analyses
Feb 66
Mar 39
Apr 42

 

ESDS Government (J2.2)

Enhancements to Datasets (CCSR)

 

Large-scale Government documentation prepared for dissemination
Month New Updated
Feb 14 6
Mar 1 1
Apr 2 0

 

Large-scale Government documentation prepared for Nesstar Service
Month New Updated
Feb 8 5
Mar 0 0
Apr 0 0

 

Use of Nesstar service
Month No. of analyses
Feb 407
Mar 345
Apr 89

 

Exception reports

Occasions when updates to download service not made available within 30 working days

None

 

Occasions when data not made available on Nesstar within 35 working days of release

None


Occasions when CD-ROM/DVD/Guest FTP data were not disseminated within 15 working days

None

 

 
Enhancements to large-scale government datasets
Six monthly reporting (quarter 2 and quarter 4)

 

Enhancements to documentation
Six monthly reporting (quarter 2 and quarter 4)


Dataset supply requests broken down by data series

None

 

Teaching datasets produced

None

 

J2.3.1 International macro data

Online Service

New and updated Data + Documentation
Month New Updated
Feb 0 7
Mar 0 6
Apr 0 11

 

Dataset receipt and processing to be made available to users
Month Number of datasets Not made available within PI
Feb 7 0
Mar 7 0
Apr 8 0

 

International Macro Data Usage
Month No. of unique users No. of unique institutions No. of active sessions
Feb   87 7,370
Mar   89 11,254
Apr   82 9,864

 

J2.3.2 International Micro Data

International Micro datasets documentation prepared for dissemination
Month New Updated
Feb 9 1
Mar 1 0
Apr 1 1

 

International Macro datasets acquired from sister archive on behalf of users
Month No.
Feb 104
Mar 65
Apr 44

 

Use of Nesstar service
Month Number of analyses
Feb 1
Mar 9
Apr 0

 

Exception Reports

Occasions when updates to download service not made available within 30 working days

None

Occasions when Micro Data acquired on behalf of sister archives not made available within 15 working days of receipt of full and complete data and documentation from the sister archive

None

Occasions when CD-ROM/DVD/Guest FTP delivery of data not made within 15 working days of request

None

 

Longitudinal (J2.4)

Longitudinal data and documentation available for dissemination
Data + Documentation
Month New Updated
Feb 0 0
Mar 0 0
Apr 2 0

 

Longitudinal data and data documentation available via Nesstar service
Data + Documentation
Month New Updated
Feb 0 0
Mar 0 0
Apr 0 0

 

Use of Nesstar service
Month No. of analyses
Feb 165
Mar 104
Apr 24

 

Exception Reports

Occasions when updates to download service not made available within 30 working days of receipt of full & complete data & documentation

None


Occasions when updates to Nesstar service not made available within 35 working days of dataset publication

None

 

Occasions when CD-ROM/DVD/Guest FTP delivery of data not made within 15 working days of request

None

 

Qualitative Data (J2.5)

Qualitative data and data documentation prepared for dissemination
Data + Documentation
Month New Updated
Feb 0 0
Mar 2 0
Apr 5 0

These figures include publication of catalogue records for virtual data collections


Enhancements to qualitative datasets
Six monthly reporting (Q2 and Q4)

 

Enhancements to documentation products
Six monthly reporting (Q2 and Q4)

 

Teaching / sampler datasets produced
Six monthly reporting (Q2 and Q4)

 

Accesses brokered to paper collections housed elsewhere
Six monthly reporting (Q2 and Q4)

 

User support (J3.1)

Helpdesk (J3.1.1)

Enquiries
Services No. enquiries received No. of referrals received No. not receiving response within 1 working day
  Feb Mar Apr Feb Mar Apr Feb Mar Apr
Central 194 217 141 5 12 7 1 4 5
International 26 35 21 7 10 7 1 0 1
Government 35 45 30 4 2 2 0 0 0
Longitudinal 7 8 2 0 0 0 0 0 0
Qualidata 12 19 18 1 0 0 0 3 3
Total 274 324 212 17 24 16 2 7 9

 

Resolution
Services No. unresolved after 5 days No. unresolved after 20 days
  Feb Mar Apr Feb Mar Apr
Central 11 15 8 2 5 0
International 3 2 0 1 0 0
Government 0 0 1 0 0 0
Longitudinal 1 2 0 1 1 0
Qualidata 0 3 3 0 3 2
Total 15 22 12 4 9 2

 

Exception reporting

Periods when the Helpdesk systems were unavailable
Month Unavailability (Mins)
Feb 60
Mar 0
Apr 25

 

User Registration (J3.1.2)

Individual user registrations
Month New Users Total User Registrations
Feb 2,612 40,206
Mar 2,283 42,489
Apr 1,371 43,860

 

Exception Reporting

Number of registrations not completed within 2 working days of receipt of completed registration materials

None


Documentation, information and training (J3.2)

Training workshops and Seminars (J3.2.2)
Date Type Number of attendees Service User perception score (out of 5)
Content Usefulness
01/02/2006 Workshop 22 Longitudinal 3 3.58
23/02/2006 Workshop 15 All No evaluation forms  
23/02/2006 Workshop 17 International 4.31 4.19
14/03/2006 Seminar 18 International ESRC evaluation forms  
17/03/2006 Seminar 26 All ESRC evaluation forms  
04/04/2006 Course 6 Government 4.8 5
20/04/2006 Workshop 20 International 4.63 4.71

 

Technical and operational support (J3.4)

System support and machine operation (J3.4.1)

Computer downtime

UKDA - NESSTAR
Month Scheduled Unscheduled Total Mins % Avail
Breaks Minutes Breaks Minutes
Feb 0 0 9 18 18 99.96
Mar 0 0 7 47 47 99.89
Apr 0 0 2 4 4 99.99
UKDA - FTP Download
Month Scheduled Unscheduled Total Mins % Avail
Breaks Minutes Breaks Minutes
Feb 0 0 2 8 8 99.98
Mar 0 0 3 41 41 99.91
Apr 0 0 1 4 4 99.99
UKDA - Dissemination/ Preservation
Month Scheduled Unscheduled Total Mins % Avail
Breaks Minutes Breaks Minutes
Feb 0 0 0 0 0 100
Mar 0 0 0 0 0 100
Apr 0 0 0 0 0 100
UKDA- Database Registration
Month Scheduled Unscheduled Total Mins % Avail
Breaks Minutes Breaks Minutes
Feb 0 0 1 2 2 100
Mar 0 0 1 30 30 99.93
Apr 0 0 1 2 2 99.99
UKDA - Web Delivery
Month Scheduled Unscheduled Total Mins % Avail
Breaks Minutes Breaks Minutes
Feb 2 6 2 5 11 99.99
Mar 4 10 1 31 41 99.93
Apr 4 11 1 3 14 99.99
MIMAS - ESDS Server
Month Scheduled Unscheduled Total Mins % Avail
Breaks Minutes Breaks Minutes
Feb 0 0 0 0 0 100
Mar 0 0 0 0 0 100
Apr 0 0 0 0 0 100
MIMAS - Irwell
Month Scheduled Unscheduled Total Mins % Avail
Breaks Minutes Breaks Minutes
Feb 0 0 0 0 0 100
Mar 0 0 0 0 0 100
Apr 0 0 0 0 0 100

 

Service response times for single-term searches
Month Sample no. Ave (secs) Max (secs) % over 5 secs
Feb 1,360 0.45 5.5 4
Mar 1,052 0.34 4.2 0
Apr 260 0.34 3.1 0

 

J3.4.2 Network Connectivity

LAN Availability (%)

UKDA
Month Scheduled Unscheduled Total Mins % Avail
Breaks Minutes Breaks Minutes
Feb 0 0 0 0 0 100
Mar 0 0 0 0 0 100
Apr 0 0 0 0 0 100
MIMAS
Month Scheduled Unscheduled Total Mins % Avail
Breaks Minutes Breaks Minutes
Feb 0 0 0 0 0 100
Mar 0 0 0 0 0 100
Apr 0 0 0 0 0 100