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November 2005 - January 2006

Tables of Performance Data for ESDS

J2 Data Services

J2.1 Access and Preservation

Dataset supply requests by delivery method summary
  Number of requests Guest FTP CD-ROM/DVD Other access Total Legacy for download
  Web Nesstar          
J2.1 Access and Preservation
Nov 968 14 21 0 79 1,082 10
Dec 627 2 12 1 281 923 14
Jan 1,240 1 31 4 98 1,374 8
J2.2 Government Data
Nov 2,166 32 1 0 389 2,588 3
Dec 1,375 6 0 5 238 1,624 0
Jan 2,055 33 4 2 148 2,242 0
J2.3.2 International Micro Data
Nov 11 0 16 1 22 50 0
Dec 31 0 39 11 34 115 1
Jan 4 2 76 2 16 100 0
J2.4 Longitudinal Data
Nov 483 1 1 1 9 495 1
Dec 364 1 2 1 13 381 0
Jan 575 8 0 1 18 602 1
J2.5 Qualitative Data
Nov 106 Not Applicable 1 0 5 112 1
Dec 53 Not Applicable 0 0 7 60 0
Jan 51 Not Applicable 0 0 6 57 2

 

Access and Preservation (J2.1)

Data collections acquired
Nov 22
Dec 8
Jan 15

 

Download Service: New and Updated Data + Documentation prepared for dissemination
Month New Updated
Nov 8 3
Dec 11 0
Jan 12 1

Download Service: New and Updated Data + Documentation prepared for Nesstar
Month New Updated
Nov 2 0
Dec 2 0
Jan 0 0

 

New Catalogue entries created
Nov 16
Dec 12
Jan 15

 

Occasions when data updates not made available within 30 working days

None

 

Occasions when data not made available on Nesstar within 35 working days of release

None


Occasions when non-networked data was not disseminated within 15 working days
Date of receipt Date made available Working days
13/10/2005 14/11/2005 22

 

Use of Nesstar service
Month Number of analyses
Nov 76
Dec 45
Jan 68

 

ESDS Government (J2.2)

Enhancements to Datasets (CCSR)

 

Large-scale Government documentation prepared for dissemination
Month New Updated
Nov 14 6
Dec 1 1
Jan 2 0

 

Large-scale Government documentation prepared for Nesstar Service
Month New Updated
Nov 8 5
Dec 0 0
Jan 0 0

 

Use of Nesstar service
Month No. of analyses
Nov 466
Dec 381
Jan 987

 

Exception reports

Occasions when updates to download service not made available within 30 working days

None

 

Occasions when data not made available on Nesstar within 35 working days of release

None


Occasions when CD-ROM/DVD/Guest FTP data were not disseminated within 15 working days

None

 
Enhancements to large-scale government datasets
Month B to A B to A* A to A* other
Aug 0 0 3 0
Sep 0 0 2 0
Oct 0 0 2 0
Nov 0 0 11 0
Dec 1 0 0 0
Jan 0 0 0 0

Enhancements to documentation
Month B to A B to A* A to A* other
Aug 0 0 2 5
Sep 0 0 2 11
Oct 0 0 3 5
Nov 0 0 6 17
Dec 1 0 1 5
Jan 0 0 3 10


Dataset supply requests broken down by data series

None

 

Teaching datasets produced

None

 

J2.3.1 International macro data

Online Service

New and updated Data + Documentation
Month New Updated
Nov 0 13
Dec 0 12
Jan 0 10

Dataset receipt and processing to be made available to users
Month Number of datasets Not made available within PI
Nov 10 0
Dec 6 0
Jan 7 0

 

International Macro Data Usage
Month No. of unique users No. of unique institutions No. of active sessions
Nov 1,236 84 9,061
Dec 695 72 4,503
Jan 730 78 4,961

 

J2.3.2 International Micro Data

International Micro datasets documentation prepared for dissemination
Month New Updated
Nov 0 0
Dec 2 0
Jan 3 0

 

International Macro datasets acquired from sister archive on behalf of users
Month No.
Nov 19
Dec 51
Jan 83

 

Use of Nesstar service
Month Number of analyses
Nov 0
Dec 0
Jan 7

 

Exception Reports

Occasions when updates to download service not made available within 30 working days

None

Occasions when Micro Data acquired on behalf of sister archives not made available within 15 working days of receipt of full and complete data and documentation from the sister archive

None

Occasions when CD-ROM/DVD/Guest FTP delivery of data not made within 15 working days of request

None

 

Longitudinal (J2.4)

Longitudinal data and documentation available for dissemination
Data + Documentation
Month New Updated
Nov 0 0
Dec 0 0
Jan 0 0

 

Longitudinal data and data documentation available via Nesstar service
Data + Documentation
Month New Updated
Nov 0 0
Dec 0 0
Jan 0 0

 

Use of Nesstar service
Month No. of analyses
Nov 43
Dec 194
Jan 164

Exception Reports

Occasions when updates to download service not made available within 30 working days of receipt of full & complete data & documentation

None


Occasions when updates to Nesstar service not made available within 35 working days of dataset publication

None

 

Occasions when CD-ROM/DVD/Guest FTP delivery of data not made within 15 working days of request

None

 

Qualitative Data (J2.5)

Qualitative data and data documentation prepared for dissemination
Data + Documentation
Month New Updated
Nov 2 20
Dec 1 3
Jan 1 0

These figures include publication of catalogue records for virtual data collections


Enhancements to qualitative datasets

None

 

Enhancements to documentation products
Month No. of Datasets CCSR/UKDA
Nov 21 UKDA
Dec 13 UKDA
Jan 0 UKDA

 

Teaching / sampler datasets produced

None

 

Accesses brokered to paper collections housed elsewhere
Month No. of Datasets CCSR/UKDA
Nov 2 UKDA
Dec 2 UKDA
Jan 0 UKDA

 

User support (J3.1)

Helpdesk (J3.1.1)

Enquiries
Services No. enquiries received No. of referrals received No. not receiving response within 1 working day
  Nov Dec Jan Nov Dec Jan Nov Dec Jan
Central 206 143 223 7 6 23 6 8 6
International 16 9 22 3 2 6 1 1 0
Government 32 38 40 0 3 0 1 0 0
Longitudinal 7 1 3 0 0 0 0 0 0
Qualidata 18 17 13 0 0 0 4 4 2
Total 279 208 301 10 11 29 12 13 8

 

Resolution
Services No. unresolved after 5 days No. unresolved after 20 days
  Nov Dec Jan Nov Dec Jan
Central 15 14 10 4 9 4
International 0 1 2 1 0 0
Government 1 3 0 0 1 0
Longitudinal 1 0 0 1 0 0
Qualidata 4 4 2 4 4 1
Total 21 22 14 10 14 5

 

Exception reporting

 
Periods when the Helpdesk systems were unavailable
Start Date & Time End Date and Time
International- 31 Jan 2006, 10:07 International- 31 Jan 2006, 11:19

 

User Registration (J3.1.2)

Individual user registrations
Month New Users Total User Registrations
Nov    
Dec    
Jan    

 

Exception Reporting

Number of registrations not completed within 2 working days of receipt of completed registration materials

None


Documentation, information and training (J3.2)

Training workshops and Seminars (J3.2.2)
Date Type Number of attendees Service User perception score (out of 5)
Content Usefulness
14/11/2005 Course 20 Qualidata No evaluation forms
15/11/2005 Workshop 25 Qualidata 3.93 4
08/11/2005 Conference 68 International 3.74  
23/11/2005 Course 56 International 3.97 3.74
09/12/2005 Workshop 18 Government 4.43 4.57
09/01/2006 Course 18 Government 4.38 4.56
18/01/2006 Course 19 Government 4.41 4.41
19/01/2006 Workshop 17 Qualidata 4.75 4.75
26/01/2006 Workshop 20 International 4.47 4.29
27/01/2006 Workshop 11 All 4.67 4.5
27/01/2006 Workshop 10 All No evaluation forms

 

Technical and operational support (J3.4)

System support and machine operation (J3.4.1)

Computer downtime

UKDA - NESSTAR
Month Scheduled Unscheduled Total Mins % Avail
Breaks Minutes Breaks Minutes
Nov 0 0 3 10 10 99.98
Dec 0 0 7 13 13 99.97
Jan 0 0 3 8 8 99.98
UKDA - FTP Download
Month Scheduled Unscheduled Total Mins % Avail
Breaks Minutes Breaks Minutes
Nov 0 0 0 0 0 100
Dec 0 0 1 3 3 99.99
Jan 0 0 1 3 3 99.99
UKDA - Dissemination/ Preservation
Month Scheduled Unscheduled Total Mins % Avail
Breaks Minutes Breaks Minutes
Nov 0 0 0 0 0 100
Dec 0 0 0 0 0 100
Jan 0 0 0 0 0 100
UKDA- Database Registration
Month Scheduled Unscheduled Total Mins % Avail
Breaks Minutes Breaks Minutes
Nov 0 0 1 2 2 100
Dec 0 0 1 2 2 100
Jan 0 0 1 2 2 99.99
UKDA - Web Delivery
Month Scheduled Unscheduled Total Mins % Avail
Breaks Minutes Breaks Minutes
Nov 0 0 1 3 3 99.99
Dec 0 0 1 3 3 99.99
Jan 0 0 3 7 7 99.98
MIMAS - ESDS Server
Month Scheduled Unscheduled Total Mins % Avail
Breaks Minutes Breaks Minutes
Nov 0 0 0 0 0 100
Dec 0 0 0 0 0 100
Jan 0 0 0 0 0 100
MIMAS - Irwell
Month Scheduled Unscheduled Total Mins % Avail
Breaks Minutes Breaks Minutes
Nov 0 0 0 0 0 100
Dec 0 0 0 0 0 100
Jan 0 0 0 0 0 100

 

Service response times for single-term searches
Month Sample no. Ave (secs) Max (secs) % over 5 secs
Nov 1,388 0.56 5.3 0.07
Dec 1,332 0.61 5.9 0.23
Jan 405 0.53 3.43 0

 

J3.4.2 Network Connectivity

LAN Availability (%)

UKDA
Month Scheduled Unscheduled Total Mins % Avail
Breaks Minutes Breaks Minutes
Nov 0 0 0 0 0 100
Dec 0 0 0 0 0 100
Jan 0 0 0 0 0 100
MIMAS
Month Scheduled Unscheduled Total Mins % Avail
Breaks Minutes Breaks Minutes
Nov 0 0 0 0 0 100
Dec 0 0 0 0 0 100
Jan 0 0 0 0 0 100