ESDS Data - November 2003

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November 2003 - January 2004

Tables of Performance Data for ESDS

User Support (J3.1)

Helpdesk (J3.1.1)

All queries were responded to within 1 working day.

Datasets	No. queries received directly			No. queries received by referral			No. unresolved after 5 days
Service	Nov	Dec	Jan	Nov	Dec	Jan	Nov	Dec	Jan
Central	133	96	149	0	0	0	4	4	4
International	26	10	13	5	1	0	1	1	0
Government	19	15	21	6	3	8	0	0	1
Longitudinal	6	8	9	0	0	0	0	0	0
Qualidata	23	4	13	0	0	0	2	0	1
Other	-	-	-	-	-	-	-	-	-
Total	207	133	205	11	4	8	7	5	6

User Registration (J3.1.2)

Individual user registrations

	Nov	Dec	Jan
ESDS International
New users	557	329	463
Total users registered	8,986	9,315	9,778

Exception Reporting

Number of registrations not completed within 2 working days of receipt of completed registration materials: None

For the moment registration for ESDS International are reported Decarately; once One Stop Registration is fully launched (May 2004) there will be one reporting line for all of ESDS.

Documentation, Information and Training (J3.2)

Documentation (J3.2.1)

Number of new/updated items

	Nov	Jan
Paper-based	0	0
Electronic	4	3
Electronic and paper	4	0

Training, Workshops and Seminars (J3.2.2)

	Nov	Dec	Jan2
Number of workshops	3	2	0
Number of seminars	1	1	0
Total attendees	82	18	24

Promotion Marketing and User Relationships (J3.3)

Summary of events attended for promotional purposes

	Nov	Dec	Jan
Conferences/Professional Meetings	5	11	7
User meetings	0	1	1
Postings/E-mail sent	34	20	32
Newsletters/Promotional Articles	4	3	1

Technical and Operational Support (J3.4)

System Support and Machine Operation (J3.4.1)

Number of breaks in service per month and minutes the services' computers were unavailable.

Breaks in Service per Machine
	Nov		Dec		Jan
Server	Sch	Unsch	Sch	Unsch	Sch	Unsch
UKDA	4	7	5	6	4	4
MIMAS	0	31	0	31	0	31

Downtime per Month
	Nov		Dec		Jan
Server	Sch	Unsch	Sch	Unsch	Sch	Unsch
UKDA	19	20	22	19	0	29
MIMAS	0	113	0	8	0	8

Percentage Availability (excludes scheduled downtimes)
Server	Nov	Dec	Jan
UKDA	99.95	99.96	99.94
MIMAS	99.74	99.98	99.98

Service Response Times for single-term Searches

Month	Sample No.	Ave (secs)	Max (secs)	% over 5 secs
Nov	1,323	1.52	7.9	1.06
Dec	1,386	1.30	14.3	1.08
Jan	1,257	0.97	11	0.08

Access and Preservation (J2.1)

Download Service: New and Updated Data + Documentation
	New	Updated
Nov	19	1
Dec	4	1
Jan	8	3

Dataset Supply requests by delivery method

		Nov	Dec	Jan
Number of requests	Web	992	1,339	1,072
Number of requests	Nesstar	11	7	72
Guest FTP		64	78	78
CD-ROM/DVD		23	22	52
Other access		289	14	10

Occasions when data updates not made available within 30 working days
Nov	1
Dec	2
Jan	0

Occasions when data updates not made available within 15 working days
Nov	1
Dec	0
Jan	0

Occasions when data updates not made available within 35 working days
Nov	3
Dec	1
Jan	0

ESDS Government (J2.2)

Enhancements to Datasets (CCSR)

None reported

Large-scale Government prepared for dissemination
New and updated Data + Data Documentation
	New	Updated
Nov	7	0
Dec	1	1
Jan	7	3

Large-scale Government prepared for Nesstar Service
New and updated Data + Data Documentation
	New	Updated
Nov	5	0
Dec	3	0
Jan	1	0

Dataset supply requests by delivery method

		Nov	Dec	Jan
Number of requests	Web	681	975	782
Number of requests	Nesstar	10	7	45
Guest FTP		5	12	4
CD-ROM/DVD		3	4	33
Other access		270	5	0

Exception reports

Occasions when updates download service not available within 30 working days

Date of receipt	Date made available
0	0

Occasions when data updates not made available within 30 working days
Nov	0
Dec	0
Jan	0

Occasions when non-networked data was not disseminated within 15 working days
Nov	0
Dec	0
Jan	0

Occasions when data not made available on Nesstar within 35 working days
Nov	3
Dec	1
Jan	0

Enhancement to Datasets (UKDA)

	B to A	B to A*	A to A*
Aug	0	1	0
Sep	1	0	3
Oct	0	0	1
Nov	1	0	3
Dec	0	0	1
Jan	0	1	5

Enhancements to documentation (UKDA)

	B to A	B to A*	A to A*	Other
Aug	0	0	1	0
Sep	0	0	4	0
Oct	0	0	2	0
Nov	0	0	3	0
Dec	0	0	1	0
Jan	0	0	5	0

Documentation and support materials

ESDS Government web pages, including Starting Analysis, for all 21 Surveys

ESDS Government exsiting web pages

Teaching datasets produced

	Dataset
Nov	2
Dec	0
Jan	0

J2 Data Services

J2.3.1 International macro data

Online Service

New and updated Data + Documentation

	New	Updated
Nov	6	4
Dec	4	3
Jan	1	6

Occasions when macro data not made availabe within 30 working days

There were no delays

Month	Name of dataset	date of receipt	date made available	Difference
Nov	OECD MEI	Nov-07	Nov-10	3
	UNIDO datasets	n/a	Nov-05	-
	NS Time Series data	n/a	Nov-05	-
Dec	OECD MEI	Dec-05	Dec-10	5
	UNIDO datasets	n/a	-	-
	NS Time Series data	n/a	Dec-01	-
	IMF DOTS	n/a	Dec-08	-
	IMF IFS	n/a	Dec-08	-
Jan	OECD MEI	Jan-12	Jan-13	1
	UNIDO datasets	n/a	-	-
	NS Time Series data	n/a	Jan-05	-
	IMF DOTS	Jan-12	Jan-15	3
	IMF IFS	Jan-12	Jan-15	5

Software Usage on Beyond 20/20 WDS site (using proWDSlog.pl programme to interrogate WDS Site stat logs)
		Nov	Dec	Jan
OECD MEI	No.of transactions	1210	826	1,121
	No. of unique Ip nos.	99	60	89
	No, of known institutions	41	23	33
UNIDO databases	No.of transactions	741	446	611
	No. of unique Ip nos.	48	35	54
	No, of known institutions	27	13	20
IMF databases	No.of transactions	0	1,224	2,766
	No. of unique Ip nos.	0	58	129
	No, of known institutions	0	25	28
Software Usage on SearchNS (using Athens log)
		Nov	Dec	Jan
NS Time Series Database (serach NS)	No. of sessions	321	131	95
	No. of unique user names	114	59	45

J2.3.2 International Micro Data

International Micro datasets prepared for dissemination
New and updated Data + Documentation
	New	Updated
Nov	0	0
Dec	0	0
Jan	0	0

International micro datasets acquired from sister archive on behalf of users
Nov	1
Dec	18
Jan	13

Datasets supply by delivery method
	Guest FTP	CD-ROM/DVD	Other access
Nov	22	0	9
Dec	48	9	9
Jan	27	1	3

Exception reports

Occasions when updates to download service not made available within 30 working days