Site trail: Home ⇒ Monitored Services ⇒ ESDS ⇒ Data

August 2003 - October 2003

Tables of Performance Data for ESDS

User Support (J3.1)

Helpdesk (J3.1.1)

All queries were responded to within 1 working day.

Datasets No. queries received directly No. queries received by referral No. unresolved after 5 days
Service Aug Sep Oct Aug Sep Oct Aug Sep Oct
Central 107 98 135 0 0 0 1 2 2
International 12 16 8 1 2 0 1 2 1
Government 15 9 37 7 1 13 0 2 3
Longitudinal 3 10 2 0 0 0 0 0 0
Qualidata 26 5 10 0 0 0 1 0 0
Other 0 0 0 0 0 0 0 0 0
Total 163 138 192 8 3 13 3 6 6

User Registration (J3.1.2)

Individual user registrations

Aug Sep Oct
ESDS International
New users 76 64 174
Total users registered 289 353 527
UKDA
New users 195 221 526
Total users registered 7,682 7,903 8,429

Exception Reporting

Number of registrations not completed within 2 working days of receipt of completed registration materials: None

Documentation, Information and Training (J3.2)

Documentation (J3.2.1)

Number of new/updated items

Aug Sep Oct
Paper-based 1 0 0
Electronic 1 1 2
Electronic and paper 0 0 0

Training, Workshops and Seminars (J3.2.2)

Aug Sep Oct
Number of workshops 1 2 3
Number of seminars 1 0 1
Total attendees 27 49 77

Promotion Marketing and User Relationships (J3.3)

Summary of events attended for promotional purposes

Aug Sep Oct
Conferences/Professional Meetings 1 16 9
User meetings 0 2 4
Postings/E-mail sent 11 13 33
Newsletters/Promotional Articles 4 12 3

Technical and Operational Support (J3.4)

System Support and Machine Operation (J3.4.1)

Number of breaks in service per month and minutes the services' computers were unavailable.

Breaks in Service per Machine
Aug Sep Oct
Server Sch Unsch Sch Unsch Sch Unsch
UKDA 6 18 9 18 3 5
MIMAS 0 0 0 0 0 0
Downtime per Month
Aug Sep Oct
Server Sch Unsch Sch Unsch Sch Unsch
UKDA 22 167 3,009 180 13 18
MIMAS 0 0 0 0 0 0
Percentage Availability (excludes scheduled downtimes)
Server Aug Sep Oct
UKDA 99.63 99.58 99.96
MIMAS 100 100 100

Service Response Times for single-term Searches

Month Sample No. Ave (secs) Max (secs) % over 5 secs
Aug 868 1.30 4.90 35.60
Sep 595 1.16 16.4 20.84
Oct 795 1.09 3.31 17.61

Access and Preservation (J2.1)

Download Service: New and Updated Data + Documentation
New Updated Core Only (Both New and Updated)
Aug 2 1 2
Sep 11 3 5
Oct 13 3 4
Nesstar Service: New and Updated Data + Documentation
New Updated Core Only (Both New and Updated)
Aug 1 0 0
Sep 1 0 0
Oct 1 0 0

Data Delivered

ESDS Core
Aug 316
Sep 261
Oct 351
ESDS Government
Aug 632
Sep 923
Oct 933
ESDS Longitudinal
Aug 101
Sep 128
Oct 211
ESDS Qualidata
Aug 1
Sep 1
Oct 1
ESDS International Microdata
Aug 44
Sep 16
Oct 76
Occasions when data updates not made available within 30 working days Aug Sep Oct
ESDS Core 0 1 1
ESDS Government 0 0 0
ESDS Longitudinal 0 0 0
ESDS Qualidata 1 0 0
ESDS International Microdata 0 0 0
Occasions when non-networked data was not disseminated within 15 working days Aug Sep Oct
ESDS Core 0 0 0
ESDS Government 0 0 1
ESDS Longitudinal 0 0 0
ESDS Qualidata 0 0 0
ESDS International Microdata 0 5 0
Occasions when data not made available on Nesstar within 35 working days of release Aug Sep Oct
ESDS Core 0 0 0
ESDS Government 0 1 0
ESDS Longitudinal 0 0 0
ESDS Qualidata 0 0 0
ESDS International Microdata 0 0 0

New Catalogue Entries

None reported

ESDS Government (J2.2)

Enhancements to Datasets (CCSR)

None reported

Enhancements to Documentation (CCSR)

New Updated
Aug 0 0
Sep 0 0
Oct 1 3

Teaching Datasets Produced

Dataset
Aug 0
Sep 2
Oct 0

Enhancement to Datasets (UKDA)

B to A B to A* A to A* Other
Aug 0 1 0 0
Sep 1 0 3 0
Oct 0 0 1 0
B to A* A to A* Other
Aug 0 1 0
Sep 0 4 0
Oct 0 2 0

Specialist Value Added Data Development and Dissemination Services (A2.3)

Value Added (A2.3.1)

New Updated
Aug 2 1
Sep 1 1
Oct 6 1

Occasions when macro-data not made available within 20 working days

There were no delays.

Usage: OECD MEI Source: Athens log

 Usage: NS Time Series Databank Source: Athens log
No. of active sessions (inc. sessions of same users). No. of institutions with successfully accessing users No. of active sessions (inc. sessions of same users).
May 0 2 20
Jun 132 42 313
Jul 513 56 217
Aug 349 35 134
Sep 177 18 80
Oct 300 37 413

Longitudinal (J2.4)

Enhancements to Datasets (ISER)

None reported.

Enhancements to Documentation (ISER)

None reported.

Teaching/Sampler Datasets Produced

None reported.

Enhancements to Datasets (UKDA)

Aug 0
Sep 1
Oct 0

Enhancements to Documentation (UKDA)

Aug 0
Sep 2
Oct 0

Qualidata (J2.4)

Enhancements to Datasets

None reported.

Enhancements to Documentation

Aug 1
Sep 0
Oct 1

Teaching/Sampler Datasets Produced

Aug 0
Sep 3
Oct 1

Access to Paper Collections Brokered

Aug 2
Sep 0
Oct 1